Ma.Danica Elena Hernandez

 Ma. Danica Elena O. Hernandez Blk 12 L22 MaryGold St. Camella Homes 1 Muntinlupa City Contact #- Email Address:- OBJECTIVE To obtain a position where I can maximize my communication skills, customer service, and a successful track record in the customer service/teaching industry, EDUCATIONAL BACKGROUND Tertiary Education Technological University of the Philippines Bachelor of Science in Industrial Education major in Computer Education - Secondary Education Pasay City West High School Pasadeña St. Pasay City - Primary Education Padre Zamora Elementary School Zamora St. Pasay City - Training/Seminars Attended Off Campus Teaching Pasay City South High School November 2010-March 2011 Network Hardware Servicing II TESDA Cubao September 2010 Number porting center Tier 2, Wireline and Business accounts Teletech Customer Care Management Inc., Bldg. F, SM Corporate Offices, JW Diokno Boulevard, Pasay City May - June 2012 TECHNICAL SKILLS Computer literate, knowledgeable in Microsoft Basics such as MS Word, MS Excel. Have some knowledge in Computer Programming, Adobe Photoshop and basic trouble shooting. WORK EXPERIENCE Customer Service Representative Teletech Customer Care Management Inc., Bldg. F, SM Corporate Offices, JW Diokno Boulevard, Pasay City April, 2011 – December, 2012 Technical Support Representative Alorica Inc. (formerly West Contact Services Inc.) 24th Flr. Export Bank Plaza, Chino Roces Avenue Makati City February 2013 - Present ACADEMIC ACHIEVEMENT Outstanding Pre-Service Demonstration Teacher TUP Manila SY- PERSONAL PROFILE Sex : Female Date of Birth : March 04, 1991 Place of Birth : Pasay Height : 5’4” Religion : Roman Catholic Father’s Name : Danilo Hernandez Occupation : Carpenter (contractual) Mother’s Name : Elena Hernandez Occupation : Housewife CHARACTER REFERENCES Will be provided upon request I hereby certify that all of the above information is true and correct based on my own knowledge and belief. __Ma.Danica Elena O. Hernandez_ Applicant