Ma. Daisy Mae Macadangdang

MA. DAISY MAE MACADANGDANG --R Villegas St. Poblacion Guihulngan City, Negros Oriental Work Experience 2024 MAGNA CIVITAS VISION VENTURES Team Manager for the lead generation and appointment setting (Health campaign), with 40 agents under my supervision. MATRIX CNI PALOALTO NETWORKS APPOITMENT SETTER / COLD CALLER (urgent project for one month only) VERSATEL MARKETING (Cold Caller) Responsible for researching potential leads, qualifying and build relationships with prospects that could become customers. - SMILES ON DEMAND BY VERVENT PHILIPPINES (GLOBAL RELEVER) HANDLES EMAILS, INBOUND/OUTBOUND CALLS APPOINTMENT SETTER, LEAD GENERATION, SALES REP. I wasn't dedicated to a single account; instead, I managed various accounts, including SDS acquisition. My responsibilities included monitoring outbound and inbound calls, providing feedback, and checking in with existing clients to ensure they were satisfied with our services. - QUALFON INC. PHILIPPINES (TECHNICAL SUPPORT) Customer Service Rep ONBOARDING RESOLUTION TEAM Relevant Skills •Active listening •Cold caller •Telemarketer •Technical Support •Excellent call handling • Customer Experience Management •American English expert - •Telemarketing-•Data Management R Villegas St. Poblacion Guihulngan City, Negros Oriental •Sales force •Records Management •Data Analysis •Teamwork and skills management •Lead Generation Specialist •Appointment Setter --R Villegas St. Poblacion Guihulngan City, Negros Oriental Education History Bachelor in Business Administration (Human Resource Development Management) 2nd Year Undergrad Negros Oriental State University (NORSU) Guihulngan Campus S.Y- Bachelor in Elementary Education (General Education) 2nd Year Undergrad St. Joseph College of Canlaon (SJCC) S.Y- CERTIFICATIONS A graduate of People Skills And Management Institute, Inc. a Technical Education and skills Development Authority (TESDA) registered institution for Contact Center Services NC II qualification. • Zendesk •Chatra • GoldFFX CRM • Avaya •Ring Central • Planfix CRM • Chemeritus • Linphone •Vici Dialer • Twilio • PeopleWhiz CRM • Convoso • Asternic • Google Workspace • Mojo • Ring Central • Vici Dialer