Ma Cristina Tapar Boqueo

MA. CRISTINA BOQUEO VIRTUAL ASSISTANT SCHOOLS ATTENDED CATANDUANES STATE UNIVERSITY EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Graphic Designing Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT: -- San Isidro Village, Virac Catanduanes, Bicol, Philippines, 4800 Office Management | June- Knowledge in office works and procedures. Have studied Event Management, Bookkeeping, Call Center Management, and Front Office Management. CATANDUANES STATE UNIVERSITY Bookkeeping | June 2013 - 2016 Responsible for some or all of an organization's accounts, known as the general ledger. Recorded all transactions and post debits (costs) and credits (income). Produces financial statements and other reports for supervisors and managers. WORK EXPERIENCED SENIOR HIGH SCHOOL INSTRUCTOR Catanduanes National High School | June 2016 - January 2017 Proficient in the use of curriculum-based measurement assessment systems. Especially adept at identifying the needs of each student. Substantial understanding of student-directed classroom management. Superior knowledge of critical reading and mathematical principles. Developed assignments and prepared tests designed to gauge proficiency. Ensured that the curriculum was centered around the abilities of each class. WORK EXPERIENCED SUPERVISOR AND OWNER SECRETARY Enangs Grill Seafood and Restaurant January 2017- May 2017 Created restaurant procedures for manuals and training. Created restaurant procedures for manuals and training. Resolved guest concerns and complaints in order to maintain a positive atmosphere. Responsible in supporting the quarterly statement of profit and loss. Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed. Oversee inventory control, ordering, food sanitation and quality control of food products. Effectively lead and motivate employees through the implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. INBOUND CALL CENTER AGENT Mcneil Call Center | June 2017 - Dec 2017 Follow up customer calls where necessary. Document all call information according to standard operating procedures. Enter new customer information into the system. Process orders, forms, and applications. Provide customers with product and service information Complete call logs. Research required information using available resources. ADMINISTRATIVE VIRTUAL ASSISTANT The Hosting Journey Podcast March 2019 - May 2020 Managing Facebook Groups Data Entry, and internet researching. Creating graphics using Canva for social media posts. Gathering information for possible podcast guest. Managing tasks using Trello Managing spreadsheets for the guests. Uploading podcast episode using Libysn Transcribing podcast episodes. Creating tasks document and checklist Proofreading transcribe episodes from Temi. Researching Travel information. Helping online course launch activities WORK EXPERIENCED SENIOR VIRTUAL ASSISTANT OkayRelax | January 2018 - June 2020 Manage social media accounts for brands and blogs as well as email management. Set up meetings between the client and his customers and make travel arrangements. Handle correspondence and transcribe documents. Assist in arranging group travel for conferences, conventions and expos travel. Entered information from handwritten forms into a spreadsheet Data Input orders information into spreadsheets and creates invoices including research various companies for contact information. Proficient computer skills including uploading completed copy to the website, invoice and collected accounts receivable. (utilizing MS Office (Full), Google Docs, Google Document, Google Spreadsheet,) WordPress post editing, formatting, and posting. Work independently meeting quick turn-around times and deadlines. Creating, distributing and promoting, e-marketing services to a target market over the Internet or through digital tools. Handle different kinds of administrative tasks. Social media: Creating/Posting content to Instagram and Facebook, LinkedIn platforms Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Making campaigns and landing pages using Mailchimp and Kajabi Email and Calendar Management SEO and Link building Online Researchers ADMINISTRATIVE VIRTUAL ASSISTANT Hamed Energy | February 2019 - March 2020 Data Entry, getting quotes from various energy suppliers. Email Management. Create letter of authorities for customers and then submitting it to suppliers. Communicating to different brokers and suppliers through email and extracting what was said by the broker/supplier via email/tickets and then adding this into Zoho CRM. Handling Contract Objections & Failures. Processing Contracts between customers and suppliers via Docusign. Communication via Slack. Researching business and creating leads into Zoho. Finding and creating leads using Zoho CRM. PERSONAL ASSISTANT / VA LASH by QUEEN June 2021- August 2022 Managing Facebook Groups Manage emails, phone calls, and correspondence. Creating graphics using Canva for social media posts. Email Management. Reschedule or follow up as needed. Track the status of appointments and follow-ups. Maintain accurate records of customer interactions. Provide basic information about products/services. Address initial inquiries and objections professionally. Ensure a positive experience for potential clients. Confirm appointments and send calendar invites. Follow up customer calls where necessary. Research required information using available resources. Organize meetings, appointments, and travel plans. Ensure schedules run smoothly and avoid conflicts. Set reminders and follow up on important tasks. Handle personal appointments, bookings, and purchases. SOCIAL MEDIA MANAGER PUMPMASTER CLOTHING BRAND March 2023- January 2024 Develop and execute social media strategies aligned with business goals. Identify target audiences and trends to optimize content. Plan content calendars for consistent and strategic posting. Create engaging text, image, and video content. Work with designers and copywriters to produce high-quality visuals. Repurpose content for different platforms (Instagram, LinkedIn, Twitter, etc.). Respond to comments, messages, and mentions to build relationships. Monitor audience feedback and address customer inquiries. Manage brand reputation and handle crises if needed. Monitor changes in social media algorithms. Keep up with emerging platforms and digital marketing trends. APPOINTMENT SETTLER/PA/ VA EMCS NAILS & SPA September 2022- January 2023 Managing Facebook Groups Confirm appointments and send calendar invites. Reschedule or follow up as needed. Track the status of appointments and follow-ups. Maintain accurate records of customer interactions. Provide basic information about products/services. Address initial inquiries and objections professionally. Ensure a positive experience for potential clients. Handle personal appointments, bookings, and purchases. DATA ENTRY ESPECIALIST / VA REMICA January 2024- January 2025 Managing Facebook and other social media Groups Data Entry, and internet researching. Creating graphics using Canva for social media posts. Email Management. Data Input orders information into spreadsheets and creates invoices including research various companies for contact information. Follow up customer calls where necessary. Research required information using available resources. Cross-check information for accuracy and completeness. ort, classify, and store digital or physical records systematically. Retrieve and update records as needed. Work with different departments to update records (HR, finance, sales, etc.). Generate reports from data for management or clients. Provide administrative support for data-related tasks. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.