MA. CRISTINA PATAY
--Taguig City
PERSONAL OVERVIEW
I am hardworking and self-reliant capable of performing tasks with minimal supervision. Over the past 7 years,
I've worked as a customer service representative in the BPO industry where I developed my communication
skills, problem-solving, and attention to detail.
Additionally, I recently completed a two-month bookkeeping internship which provided me with hands-on
experience in managing financial records, bank reconciliation, and accounting software such as Quickbooks
Online and Xero.
I continuously seek new opportunities and challenges to broaden and expand my knowledge and skills.
EDUCATION
PROFESSIONAL EXPERIENCE
Rizal Technological University
Bookkeeper Intern Remote
Bachelor of Science in Accountancy
2014 – 2017 old curriculum (Undergraduate)
Digital Bytes Financial Services PTY LTD | Germany | 2 months
AMA Computer College
Bachelor of Science in Accountancy
2023 – present new curriculum
SKILLS
Strong organizational and timemanagement skills.
Good communication and interpersonal
skills.
Ability to work independently and as part
of a team.
Detail-oriented and able to handle
multiple tasks simultaneously.
Ability to use CRM such as Zendesk,
Salesforce, Dixa, and Helpshift.
Ability to troubleshoot technical issues.
Ability to use Microsoft Excel and Google
Suites.
Ability to use accounting software such
as Quickbooks Online and Xero.
CERTIFICATIONS
Manage Accounts Receivable: Handle invoices and sales
receipts from customers.
Manage Accounts Payable: Oversee bills and expenses from
suppliers.
Bank Reconciliation: Ensure that bank statements match your
financial records.
Generate Financial Reports: Produce reports that aid in making
informed financial decisions.
Run Payroll: Process payroll and generate payslips for
employees.
GST, PAYG, IAS, Superannuation, and BAS Knowledge.
Email and Chat Support
Telus International Philippines, Inc. | 4 years
Delivered troubleshooting support for resolving technical issues.
Assisted customers in updating their information in the
database accurately.
Managed and resolved payment and billing issues effectively.
Assisted customers in recovering and securing their accounts
from unauthorized access.
Provided expert assistance to customers in configuring their
payout details.
Assisted customers with refund requests in accordance with the
refund policy.
Carefully assessed and accurately evaluated information
provided by customers.
Customer Service Representative
Top 1 in Baleen - February 2023
Top 1 in Email - May 2023
Top 3 in Baleen - May 2023
Top 1 in Email - January 2024
Quickbooks Online Pro Advisor
Xero Advisor
Xero Payroll
GICF, Inc | Philippines | 3 years
Tracked and collected customer orders via phone calls.
Managed customer data.
Handled customer complaints, follow-ups, and queries
regarding their orders.
Utilized maps to pinpoint the exact branch store based on the
customer's location.
