Ma Cristina Patay

Ma Cristina Patay

Bookkeeper/Customer Service
Reply rate:
50.0%
Availability:
Part-time (20 hrs/wk)
Location:
Taguig, Ncr, Philippines
Experience:
7 years
MA. CRISTINA PATAY --Taguig City PERSONAL OVERVIEW I am hardworking and self-reliant capable of performing tasks with minimal supervision. Over the past 7 years, I've worked as a customer service representative in the BPO industry where I developed my communication skills, problem-solving, and attention to detail. Additionally, I recently completed a two-month bookkeeping internship which provided me with hands-on experience in managing financial records, bank reconciliation, and accounting software such as Quickbooks Online and Xero. I continuously seek new opportunities and challenges to broaden and expand my knowledge and skills. EDUCATION PROFESSIONAL EXPERIENCE Rizal Technological University Bookkeeper Intern Remote Bachelor of Science in Accountancy 2014 – 2017 old curriculum (Undergraduate) Digital Bytes Financial Services PTY LTD | Germany | 2 months AMA Computer College Bachelor of Science in Accountancy 2023 – present new curriculum SKILLS Strong organizational and timemanagement skills. Good communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented and able to handle multiple tasks simultaneously. Ability to use CRM such as Zendesk, Salesforce, Dixa, and Helpshift. Ability to troubleshoot technical issues. Ability to use Microsoft Excel and Google Suites. Ability to use accounting software such as Quickbooks Online and Xero. CERTIFICATIONS Manage Accounts Receivable: Handle invoices and sales receipts from customers. Manage Accounts Payable: Oversee bills and expenses from suppliers. Bank Reconciliation: Ensure that bank statements match your financial records. Generate Financial Reports: Produce reports that aid in making informed financial decisions. Run Payroll: Process payroll and generate payslips for employees. GST, PAYG, IAS, Superannuation, and BAS Knowledge. Email and Chat Support Telus International Philippines, Inc. | 4 years Delivered troubleshooting support for resolving technical issues. Assisted customers in updating their information in the database accurately. Managed and resolved payment and billing issues effectively. Assisted customers in recovering and securing their accounts from unauthorized access. Provided expert assistance to customers in configuring their payout details. Assisted customers with refund requests in accordance with the refund policy. Carefully assessed and accurately evaluated information provided by customers. Customer Service Representative Top 1 in Baleen - February 2023 Top 1 in Email - May 2023 Top 3 in Baleen - May 2023 Top 1 in Email - January 2024 Quickbooks Online Pro Advisor Xero Advisor Xero Payroll GICF, Inc | Philippines | 3 years Tracked and collected customer orders via phone calls. Managed customer data. Handled customer complaints, follow-ups, and queries regarding their orders. Utilized maps to pinpoint the exact branch store based on the customer's location.
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