Ma. Cristina Otico

I am a customer service professional with over 8 years of experience spanning voice and non-voice support, including email and chat, as well as technical assistance and sales. My career has given me a unique blend of skills in problem-solving, communication, and customer relationship management. I’ve also held leadership roles where I mentored teams and contributed to improving service standards, earning multiple recognitions for my performance and contributions. Additionally, my experience working with the local government provided me with direct exposure to handling customer concerns effectively and engaging with a diverse audience. This combination of expertise and leadership has enabled me to consistently deliver exceptional customer experiences.