Ma. Cristina N. Guiroy

Ma. Cristina Navida Guiroy 238 Primicias, Santa Barbara Pangasinan, 2419 Mobile Phone : - Email :- WORK EXPERIENCE Shopify Business Manager/Ad Campaign Manager/ Social Media Manager January 2021-Present • • • • • • • • • • • Handling a team of people to work on multiple Shopify Stores Creating landing page using WordPress and Gempage Training newly hired on how to handle tasks and manage stores Creating/Listing product pages/stores Product Research Digital marketing and domain management using MULTILOGIN to handle multiple stores and accounts Fulfilling orders and customer service Ad Campaign Manager Setting up Facebook ad campaigns and running campaigns Social Media Manager Content Creation and Scheduling Posts eBay - Online Store Virtual Assistant November 2017 - 2023 • • • • • Product Listing Product Research Order Fulfillment Updating non-moving items and deleting them if necessary Customer service Smart Communications, Inc. Customer Solutions Officer September 2013 – August 2017 • • • Sell retail products to walk-in customers inside company stores. Build strong relationships with existing accounts, providing services when necessary. Assessing clients’ financial status • • • • Serve as liaison between customers and management to relay customer issues to the correct department and track resolution progress. Resolve customer issues and answer questions about products and services. Deliver outstanding customer service and provide consumers with an overall positive store experience. Research customer products to enhance knowledge of product markets and competition. Smart Communications, Inc. Credit Relations Management Officer (Credit Officer, Cashiering and Inventory) August 2012 – September 2013 • • • • Assessing clients’ financial status Evaluating creditworthiness and risks Contact clients to gather financial data and documentation Analyze risks and approve or reject postpaid applications • • • • • • • • Receives and processes all payments according to standard procedures. Answers routine billing questions/issues from customers. Counts money back to customers in an accurate and concise manner. Coordinate with retail staff for product inquiries and price checks. Process receipts and in-store coupons for customers. Completes, processes, and maintains applicable paperwork and records. Count the cash in the drawer at the end of the day ensuring cash equals receipts. Count equipment or supplies in stock and post totals to inventory records using a computer or manually. Verify computer data with a physical count of stock and adjusts errors in computation, then count, or investigate and report reasons for discrepancies if there is any. • LBP Service Corporations Account Relations Officer May 2011 – August 2012 • • • • • • • Assigned at Smart Communications, Inc. – Head Office Handled on average 50-75 calls per day in a call center environment. Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken Ensure all clients remain informed of their outstanding debts and deadlines Provide solutions to any relative problems of clients Referred unresolved customer grievances to designated departments for further investigation Building and maintaining excellent client relationships EDUCATIONAL BACKGROUND 2021: TESDA (Bookkeeping NC III-: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES – Sta. Mesa, Manila Bachelor of Science in Banking and Finance Granted Full Scholarship (Charity First Foundation, Inc. and JL Palisoc Foundation, Inc.) CERTIFICATIONS AND SEMINARS June 2020: Quarterly,-: April, 2010: 2007-Present: Accreditation of Real-Estate Certification (Manila Board of Realtors Inc.) Certified Apple Expert (iOS Training Program), Makati City On Job Training at Philippine National Bank, Ortigas Branch Life Skills and Motivational Seminar at Charity First Foundation, Inc.