Ma. Cristina Macalindong

MA. CRISTINA S. MACALINDONG 25 B Golden St. Gloria 1 Tandang Sora, Quezon City- - OBJECTIVE To be associated with a company that provides opportunity to learn and contribute through intensive training in areas of communications where can I explore my chosen career. QUALIFICATIONS AND INTEREST Computer literate, willing to be trained, has good oral and written communication skills (both in English and Filipino), has the creativity to tackle people oriented issues, capable to work separately and under pressure, fosters good interpersonal skills, knowledgeable in basic group dynamics. WORK EXPERIENCE HR Recruitment Specialist OneWorld Connections September 2015 - March 2017 Generate, qualify and present candidates who are good fit for the hiring needs of our clients. Develops candidate interest for available positions and client companies. Performs queries and searches on database for qualified candidates. Talks to subject matter experts regarding the positions. Supported hiring managers with recruitment and selection for all operations, service and support function roles by screening resumes, conducting telephone/face to face interviews and providing a shortlist candidate and then conducting reference checks. Was responsible for end-to-end recruitment process for all internal and external hires. Established recruiting requirements by studying organizational plans and objectives; meet with managers to discuss needs. Source for the different open positions within the company using different sourcing tools - Jobstreet, JobsDB, Monster.com and the likes. Administered pre-employment examinations to applicants (general and client specified exams). Conducted initial and HR interviews. Did reports assigned by the Recruitment Manager. Job Offer and Contract creation and presentation to successful candidates. Assistant Team Leader OneWorld Connections January 2014 - June 2015 Handled teams with US inbound donation and B2B UK survey accounts Ability to maintain the good stats of the team on a daily, weekly and monthly basis. Prepared end shift reports Did daily reports assigned by the Operations Manager. Trained new and up train agents Provided floor supports Did live call monitoring with agents Update agents with new process and procedures International Sales Representative OneWorld Connections May 2010 – December 2013 Handled UK survey account Ability to meet the required metrics for the account Met the required sales/surveys in a day Awarded as the top agent of the year for 3 consecutive years Call Center Agent National Relief Charity June 2009 – April 2010 Provided information to all donors of how they'll receive the necessary documents about the organization and the tribe they'll be helping Ability to respond donor's queries and requests Ability to follow up to all donations and to take ownership of any donor's complaints until they are resolve to their satisfaction Call Center Agent (Timeshare Account) Intervoice Technologies February – July 2007 Call Center Agent (Timeshare Account) One Global Contact Center June 2006 – July 2007 Handling client's question about the presentation they'll attend Ability to set an appointment to couples to attend a presentation Met the required appointment in a day EDUCATION COLLEGE LEVEL Datamex HRM STI Colleges MS XP (Short Course) Jose Rizal University BSN PERSONAL DETAILS Age: 30 years old Birth date: June 30, 1987 Civil Status: Single Religion: Catholic I hereby certify that the above information is true and correct to the best of my knowledge and ability _________________________ Ma. Cristina S. Macalindong