Ma Cristina Garcia

MA. CRISTINA RONCALES GARCIA Blk. 10 Lot 39 Bahayang Pilipino Village Sabang Lipa City Batangas Philippines, 4217 Contact No. - Email Address:-Skype:-PROFILE I am a home-based freelancer seeking a position in the field of Customer Service where I can apply my knowledge, skills, and capabilities to contribute to the success of the company. I work as a Social Media Marketing Manager, Virtual Assistant, and a Canva Diva too. EDUCATIONAL ATTAINMENT TERTIARY Lipa City Colleges Bachelor of Science in Hospitality Management major in Hotel and Restaurant Management November 2014- Present ICT-ED Institute of Science and Technology, Inc. Technical Education and Skills Development Authority (TESDA) National Certificate in Food and Beverages Services II September 2013 – March 2014 SECONDARY New Era University 1795 P. Olan St. Marawoy Lipa City Batangas, 4217 SY- PRIMARY St. Joseph School R. Soliman St. Lipa City Batangas, 4217 SY- WORK EXPERIENCE: IBN CAFE (2010 – 2011) Customer Service/Tech Support  Handling and solving basic customer's technical issue tasks includes installing software, forgotten passwords and reformatting computers. TELETECH / ALORICA PHILS. (2013 – 2016) Email Customer Service Support  Undertaking customer's complaints through email; answering queries, granting requests and assisting the customer in placing their orders.  SKILLS         Outstanding interpersonal skills that can build good rapport with the guests. Knowledgeable in Microsoft Office Word, Excel and PowerPoint. English language Proficient Basic Graphic Design using Canva Instagram Marketing Transcribing Data Entry Writing Short Stories PERSONAL INFORMATION: Age: 33 Date of Birth: March 6, 1985 Place of Birth: Quezon City Gender: Female Civil Status: Married