MA. CRISTEL
CRUZ
Experience
April 2022 – June 2024
Customer Service Representative • TaskUs Philippines, Inc.
January 31, 2022 – March 30, 2022
Customer Service Representative • Concentrix CVG Philippines, Inc.
- Actioned new sales lead by proactively establishing contact with
customers.
- Addressed customer’s questions, problems, and complaints via
phone.
June 4, 2021 – December 6, 2021
Leads Generation Specialist • Vigorous Telemarketing Group
- Demonstrated outstanding product knowledge to achieve high
customer satisfaction levels.
September 3, 2019 – March 8, 2022
Cashier Crew • Serbiz Cooperative Multi-Purpose
- Helped customers with specific item requests by answering
questions and offering knowledgeable product advise.
Education
- Salitran Elementary School, Dasmariñas City, Cavite
Graduate with 4rth honorable award (6th Grade)
- Congressional Integrated High School, Dasmariñas City, Cavite
Graduate with honorable award
- Philippine Christian University, Dasmariñas City, Cavite
Graduate with honorable rewards on both level
Skills
- Good Communication Skills
- Customer Needs Analysis
- Office Equipment Operations
- Microsoft Office Proficiency
- Documentation and Reporting
- Basic Photo and Video Editing
- Basic Microsoft Excel Proficiency
Summary
I am qualified and professional in customer service with 2 years of
experience in BPO industry and an independent and self-motivated
looking for an entry-level position being on this company where I can
utilize the extensive knowledge I have gained during my study and
journey on my previous jobs. Always open to ideas and ready to learn
new things.
Contact
Blk 21 Lot 37 Cityhomes Resortville
Langkaan 2, Dasmariñas City, Cavite 4114
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https://www.facebook.com/cristmaria.
