Ma. Cristel Cruz

MA. CRISTEL CRUZ Experience April 2022 – June 2024 Customer Service Representative • TaskUs Philippines, Inc. January 31, 2022 – March 30, 2022 Customer Service Representative • Concentrix CVG Philippines, Inc. - Actioned new sales lead by proactively establishing contact with customers. - Addressed customer’s questions, problems, and complaints via phone. June 4, 2021 – December 6, 2021 Leads Generation Specialist • Vigorous Telemarketing Group - Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. September 3, 2019 – March 8, 2022 Cashier Crew • Serbiz Cooperative Multi-Purpose - Helped customers with specific item requests by answering questions and offering knowledgeable product advise. Education - Salitran Elementary School, Dasmariñas City, Cavite Graduate with 4rth honorable award (6th Grade) - Congressional Integrated High School, Dasmariñas City, Cavite Graduate with honorable award - Philippine Christian University, Dasmariñas City, Cavite Graduate with honorable rewards on both level Skills - Good Communication Skills - Customer Needs Analysis - Office Equipment Operations - Microsoft Office Proficiency - Documentation and Reporting - Basic Photo and Video Editing - Basic Microsoft Excel Proficiency Summary I am qualified and professional in customer service with 2 years of experience in BPO industry and an independent and self-motivated looking for an entry-level position being on this company where I can utilize the extensive knowledge I have gained during my study and journey on my previous jobs. Always open to ideas and ready to learn new things. Contact Blk 21 Lot 37 Cityhomes Resortville Langkaan 2, Dasmariñas City, Cavite 4114 -- https://www.facebook.com/cristmaria.