Ma. Crispina Bacor

MA. CRISPINA BACOR Customer Service Representative ABOUT ME Experienced and dedicated CSR and Virtual Assistant with a proven track record of providing exceptional customer service and support. Expertise in resolving customer inquiries, complaints, and facilitating positive outcomes. Seeking a challenging role where I can leverage problemsolving skills and commitment to client advocacy to contribute to a dynamic team. EXPERIENCE --Blk 22 Lot 15, Ecoville Subd. San Isidro Rodriguez Rizal EDUCATION VA - CSR / Quality Analyst Apr. 2023 – Jun. 2025 Samson College of Science & Tech. Beauty Culture NCII Rcruit Asia - Primo Management group May 2012 - Nov. 2012 Provided excellent customer service support for USbased clients via phone and email. Visayas State University Resolved escalated cases as a Customer Resolutions BS in Computer Science Specialist, ensuring successful timeshare exits and 2010 - 2012 client advocacy. Conducted quality monitoring and ensured compliance Justice Cecilia Munoz Palma H/S with company standards. Secondary Consistently achieved high customer satisfaction 2006 - 2010 ratings. Customer Service Representative Nov. 202 - Feb. 2023 SKILLS ResultsCX Handled inbound customer calls, addressing inquiries and concerns with professionalism. Customer Service & Client Maintained performance metrics, including response time Support and call quality. Attention to detail ESL Teacher Oct. 2018 - Jan. 2021 Problem-Solving & Conflict Resolution Native Camp - Japan Based Delivered one-on-one online English lessons to international students. Designed interactive lessons to improve communication, Critical Thinking Adaptability writing, and speaking skills. REFERENCES CERTIFICATIONS Jonal Pan Ivy Llano TEFL Certificate (120 Hours) Rcruit Asia / Team Leader Concentrix / CSR Teacher Record, Aug 2024 Phone: - Phone: - Email :- Email :-