Ma Criselda Alamag

MA. CRISELDA ALAMAG Address: 1 Seagull St. Marville Park Subdivision 1 Antipolo, City Philippines Mobile:- /- Email address:-Skype ID: krizelle04 SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: Bookkeeping – Worked for 3 years of as a Bookkeeper using MYOB, Quick books (7mos), Microsoft Office, Google Docs and Spreadsheet. Maintain an orderly accounting filing system. Process payroll, Creating Purchase Orders, Quotes and Invoices, Reconciliation of Bank Accounts. Project Management and Research – Managed, job management to focus on keeping customers happy. Maintenance Management for work orders. Customer Service / Admin Tasks - 7 years of operational experience in Hospitality Industry and handling guest complaints. Handling Admin Tasks (Support mediums – Email Correspondence) Provide clerical and administrative support to management as requested. Virtual Assistant – 2 years doing Data Entries to databases, posting jobs, Ecommerce Listings. – Amazon Seller Product Listings, Product Sourcing – OAXRAY, Ebay, Shopify EMPLOYMENT HISTORY: Bookkeeper HIRE-A-HUBBY – Maintenance Company - Homebased (Virtual Co-worker Australian Client) March 2018 – April 2019 Input Maintenance Order from Real Estate Company Record supplier invoices in a timely manner. Record all Purchase and Sales invoices to MYOB. Prepare Quote and Sales Invoices for Customers. Conduct Weekly Reconciliation on Bank Statements. Do the Payroll of the Workers. Process payroll in a timely manner. Conduct periodic reconciliations of all accounts to ensure their accuracy. General Admin Tasks Maintain an orderly accounting filing system. Provide clerical and administrative support to management as requested. Book Appointment for the Workers to work on Work Orders. Admin and Finance Officer CONTACT SOURCE BUSINESS SOLUTIONS – Homebased (CONTACT121 Australian Client) August 2015 – September 2017 Record supplier invoices in a timely manner. Record all Purchase and Sales invoices to MYOB. Prepare Sales Invoices for Customers every month. Email Sales invoices to Customers. Conduct Weekly Reconciliation on Bank Statements. Ensure that receivables are collected promptly. Record cash receipts and make bank deposits. Conduct a monthly reconciliation of every bank account. Conduct periodic reconciliations of all accounts to ensure their accuracy. Generate reports. Maintain an orderly accounting filing system. Maintain the chart of accounts. Process payroll in a timely manner.. Virtual Assistant - Sub-contractor SAWYER Contracting Co. - FLORIDA, USA (Homebased-Subcontractor) April 2015 - August 2015 Interview candidates for Musician. Search for leads for Pianist and Musician post. Admin Tasks. Posting of Job Opening on certain websites. Respond to email. Cashier WALMART - Canada (Emerald Hills - Sherwood Park) February 2014 – September 2014 Primary roles include scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers. Take responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions. Work environments include checkout aisles at store frontends. Assist sales and stock associates with remedial tasks during slow hours. Part time Housekeeping Attendant MAINSTAY SUITES (Sherwood Park AB, Canada) April 2014 – October 2014 Maintain positive guest relations at all times. Familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. Clean guest rooms by category priority. Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. Virtual Assistant –Data Entry Specialist, Customer Service O-DESK Client (UK/Australia) (Homebased) September 2013 – March 2014 Email correspondence. Data Entry stuff sent by supervisor. Edit profile of students. Complete Task in a timely manner. Coordinator – Security Dept. /Administrator – Executive Office Ferrari World Abu Dhabi, Yas Island, UAE September 2010– November 2011 To minute all Department Meetings and handle distribution of correspondence such as meeting minutes, notices and letters of agreement. To ensure relevant administrative documents are well prepared and controlled and all deadlines and reports are completed accurately. Maintain office supplies inventories. Ability to coordinate and prioritize multiple tasks and projects. Delegate responsibility to appropriate staff and volunteers to ensure that the day-to-day functions and assigned projects are carried out. Personally manage the staff & volunteers who are responsible for the specific tasks. Send an updated Extension list to the mailing list and Corporate office monthly. Guest Services Assistant - Telephone Operator(Switchboard) Madinat Jumeirah Resort, Dubai, UAE August 2007 – September 2010 Programming of telephone extension lines and room telephones (When requested by the guest) To check the store request and ensure supplies are available. Ensure that all notice boards are updated daily (i.e. Managers on Duty, Functions of the Day). Responsible for sending fax and photocopy service. Answer all callers according to the standards detail in the SOP. Assist with guest request or pass it on to the concerned departments. Ensure that all guest requests are handled in a timely manner and to follow up with to guest ensuring satisfaction in service provided. Assist in generating revenue by using the techniques of up-selling and suggestive selling. Assist newly joined colleagues and handle shift responsibilities on the job duties of a Team leader. Receptionist & Cashier Wild Wadi Water Park, Dubai, UAE May 2005 – August 2007 Greet and assist guests. Giving the right information to guest’s queries. To verify the daily collection and distribution of mail and messages in order to meet accuracy. Preparation of any group bookings. To maintain up to date knowledge of all promotions in order to ensure that the guest enjoys the benefit of the applicable promotion. Provide the highest standard of customer service to all our guests. Responsible for any charge or payment method the guest might want to use. This might include room postings via Fidelio, Cash, Foreign Currency and Credit Card. To answer client’s queries relative to invoices promptly, professionally and courteously. To ensure that the posting of invoices and settlements is up-to-date and that payment are correctly aged. Responsible for any unexplained overage and shortages. EDUCATIONAL ATTAINMENT: PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION Aurora Blvd., Quezon City Bachelor of Science in Business Administration- Major: Banking and Finance