MA. CONCEPCION PAULA
PASCO
Ads Rater/Data Annotator/Customer Service
Representative
About Me
-
I am a committed, meticulous Customer Service Specialist
with a strong eye for annotation tasks and a love for
providing outstanding support. I have four years of
annotation experience in addition to more than five years in
the customer service sector, so I've polished my problemsolving and communication abilities to guarantee client
satisfaction. Possessing expertise using a variety of tools,
including SRN, ICS, ICCBS, Amazon Tool, SRT, and EWOQ.
47 Morato St., San Francisco Del
Monte, Quezon City, Metro Manila
Professional Experience
https://www.linkedin.com/in/m
a-concepcion-paula-pasco-a3/
QSS QA Pair Annotation Project (E2F, INC.) Annotator
November 2023 (2 days short term project)
My Contact-
Examine sentences from the AI tool to see if it provides a logical
and natural response.
Education Background
Hillcrest Periwinkle Montessori School
Completed in 2012
Asian Institute of Maritime Studies
(AIMS)
HRM undergraduate
Achievements
August 2014
Training completion for Bayantel
December 2014
Top Performer - Globe Wireline
Broadband
August 2015
Globe Telecom's Ace Awardee
October 2015
Most Valuable Player
January 2016
Pat-On-The-Back Award
Natural Answer Writing Project (E2F, INC.) Annotator
October 2023 (3 days short term project)
The objective is to produce responses that are factually sound
and pertinent enough to adequately address the questions
posed in the context.
English Creative Writing Project (E2F, INC.) Annotator
October 2023 (3 weeks short term project)
This task is to convert lengthy passages into pairs of prompts and
responses for chatbots without requiring the user to read all or
most of the text. We would like you to apply a few targeted edits
that we have identified in order to accomplish this.
Yoshi Project Search Relevance (E2F, INC.) Annotator
August 2022 - December 2022
Respond to inquiries concerning the assignment of determining
whether a particular sentence can be interpreted as an
information request and whether the right response can be found
online. In addition to analyzing the question's grammar and
spelling, the task requires that the annotator determine whether
the question is "eligible" and what kinds of answers are required
to meet the requirements.
Author Level Interest Labeling (AI Community by
Telus International) Annotator
November 2022 - November 2023
The objective is to assign the appropriate label to each video in
posts and reels by classifying them.
Crawling Correctness Media Project (AI Community
by Telus International) Annotator
April 2022 - August 2022
The objective is to transfer the URL of the picture or video from the
client's website to the SRT tool.
Content Creation PII Project (AI Community by Telus
International) Content Writer
April 2022 - July 2022
The project's objective is to produce roughly 4,000 long text
(content) segments that cover various Domains (Topics) and
require 2,200–5,200 characters, including PII entities.
Query Creation-Validation-Annotation Project (AI
Community by Telus International) Content Writer
February 2022 - July 2022
It is the responsibility of the query creator to add more queries in
the target language. This isn't a translation assignment. The
assignment is to comprehend the meaning and share, in your
native tongue, how you would put it.
TELUS AI LR - Mturk - Tagalog (tl-PH) Project (AI
Community by Telus International) Translator
December 2021 - January 2022
The task is to convert every English sentence found in the tool into
a more naturally-sounding Tagalog.
ALORICA PHILIPPINES (Customer Service Representative)
November 2020 - May 2021
Give the client all the details regarding their health insurance
benefits and assist them with everything they require.
LIONBRIDGE (Ads Rater)
November 2019 - December 2020
The assignment is to rank the social media platform's
advertisements in terms of audience safety.
TECH MAHINDRA LTD. ( Customer Service Associate - Local
Telco Account )
October 2013 to June 2017
The job is to process the client's broadband request and enter the
customer's application form into the client database.