Ma. Citadel Saguil-Regala
77 Lunes St. Landcom Village 1 Sta mesa Manila City |- |-
PROFESSIONAL SUMMARY
Highly skilled Office Manager focused in Human Resource Management and full cycle
operations involving client servicing and people management. With 15 years of experience in
project management, budget monitoring, implementation and reporting to clients from different
industries. Excellent oral and written communication skills. Expert in administrative,
organizational and general processes required in business management. Talented and patient
in dealing with difficult people, planning and implementing projects under budget prior to
deadline. Proficient in the use of Microsoft office tools. Driven and focused to succeed as a
digital nomad.
SKILLS AND ABILITIES
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Outstanding leadership and management skills
Problem-solver
Coaching and Mentoring
Effective oral and written English communication
Customer Oriented
Proactive and Enthusiastic
Growth Mindset
Results Driven
Time Management
Detail and Target Oriented
Advance skills in Microsoft Word, Excel and Powerpoint
Beginner level in SQL
Data Analytics
EXPOSURE
Human Resource
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Full Circle Recruitment Process
Organizational departmental planning and development
Performance management and improvement systems;
Employment and compliance to regulatory concerns regarding employees;
Employee on boarding, development, needs assessment, and training;
Policy development and documentation;
Employee relations;
Company-wide committee facilitation;
Company employee and community communication;
Compensation and benefits administration;
Employee services and counseling
ACCOUNTING
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Timekeeping and Payroll Processing
Billing Creation
Collection
Budget Management
WORK HISTORY-
Amethyst Resources Management & Services Inc.
From being an EA to the VP, I became a Senior Account manager for 10 years which
involved dealing with clients in terms of their trade-marketing requirements. Oversaw
300+ people all over the country deployed in national key accounts to implement
merchandising activities. Executed various special projects such as pipelining of newly
launched products, product endorsements in different accounts and locations
nationwide. Prepared detailed reports and presentations on the merchandising and
special projects fulfilled. From Operations to Human Resource, my career shifted due
to the need of the company where my attention to detail, knowledge in coaching and
mentoring, and documentation expertise was maximized.
SENIOR ACCOUNT MANAGER
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Conceptualized and implemented Special Projects for the different clients
Oversee the procurement, production, distribution and implementation of POP
materials among others that are necessary in the effective implementation of the
projects.
Oversaw the recruitment,training and deployment of Brand Ambassadors
Provided photo reports on activities implemented, reports on offtake analysis, out
of stocks, and pipelining of new products, correlating date before, during and
after the activities.
Implemented nationwide sales and marketing activities to clients like:
o Boehringer Ingelheims Drugstore’s Merchandising Blitz
o Phillips Light and Electronics Hardware’s Merchandising Blitz
o Kwell Kontra Kuto Barangay Projects
o Mach5’s Wet Sampling in supermarkets nationwide
HR MANAGER
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Responsible for authorizing policies in support of the company's vision and goals.
Contributed to the development and implementation of new policies and
procedures based on government mandated guidelines for HR Processes
Worked closely with management to determine staffing, systems and processes
requirements.
Counseled employees on performance to improve quality of service and
efficiency.
Processed unemployment and workers compensation claims,layoffs and
severance packages during reduction in force
Provided direction, leadership, mentoring and coaching
Addressed, mediated and resolved general conflicts and relational issues
requiring investigations and corrective action plans.
Subject matter expert on local, state and federal laws and policies.
July 17, 2006 – October 18, 2007
Verizon
Eperformax Contact Centers
IP Relay Operator
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IP Relay is a service which allows deaf, hard of hearing and speech disabled to be able
to communicate over the telephone using the internet
Typing Speed: 60 words per minute
April 1, 2005– June 2006
CLICK CONCEPTS INC.
• Assistant to the Marketing Director
• Provide client facing information about services offered
• Concepting and Implemented projects for Unilab mailers department
• Provide advertising support for Gerber, such as promotions customer feedback survey
January 1, 2004 – April 1, 2005
GUIDE MEDIA SERVICES
• Sales Executive (Moms and Kids Magazine)
• Events Planner and Organizer/Writer
• Events Coordinator
• Event Hosting
May 10, 2003 – December 2003
PHILIPPINE LEISURE AND RETIREMENT AUTHORITY
• Marketing Officer
• Sales Executive
July 2002 to May 2003
CEBU FILES INC.
• Marketing Assistant and Admin Manager
• Sales Specialist
• Sales Support
• Logistics Specialist
May 2001 – January 2002
JOHN CLEMENTS CONSULTANTS INC.
• Executive Assistant to the Vice President
• Document and file controller
• Book Calendar Events for the Vice president
May 22, 1998 – November 23, 1998
FORD MOTOR COMPANY PHILS INC.
• RECEPTIONIST
• SECRETARY
• ADMIN ASSISTANT
AW BENTLEY
May 1997 – May 1998
• Executive Assistant – Media and Client Services
• Data Encoder
NENA SAGUIL FOUNDATION
January 1996 – April 1996
• Exhibit Coordinator
• Organize Exhibits
• Coordinate with art collectors and sell paintings
PHILIPPINE ASIA EQUITY SECURITIES
March 1993 – March 1994
• Economic Researcher
MCDONALDS GALLERIA
April 1992 – June 15, 1992
• Service Crew
ACADEMIC BACKGROUND
1997 – 1998 - CAP COLLEGE HOME STUDY PROGRAM
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Bachelor of Arts Major In Economics
1994 – 1996 - UNIVERSITY OF THE PHILIPPINES AT LOSBANOS
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Bachelor of Science in AB AGRICULTURAL ECONOMICS
1991 – 1993 - ASSUMPTION COLLEGE (MAKATI)
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Bachelor of Arts Major In Economics
1987 – 1991 - BLOOMFIELD ACADEMY
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SECONDARY SCHOOL
1981 – 1987 - JASMS
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PRIMARY SCHOOL
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to
do what you believe is great work. And the only way to do great work is to love what you
do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart,
you’ll know when you find it.” – Steve Jobs
