Ma. Christine Melencion

Ma. Christine I. Melencion Accounts Receivable Specialist | Customer Service | Sales Specialist | Accounting Officer & Financial Audit - - St. Jhudiel Blk 10 Lot 8, City of Naga, Cebu, Philippines EDUCATION PROFILE Bachelor of Science in Accounting Technology I am highly enthusiastic and dependable professional with experience (University of Cebu - Banilad Campus) who is well-organized, and effective at teamwork. I am committed to Compostela Science and Technology High School (Compostela, Cebu) SKILLS Attention to detail Multi tasking Time Management Critical Thinking Organizational Skills File Management Accounting Software Netsuite, Base System, MS Excel & EZ Account LANGUAGE English Cebuano Tagalog in auditing, sales, and accounts receivable. I am a dedicated individual delivering great results and doing well in fast-paced environments. SUMMARY OF EXPERTISE 6 months Customer Service as a Billing Specialist handling furniturerelated billing concerns. 6 months Sales Specialist in Publishing Company. 5 years and 6 months in Accounts Receivable Specialist. 9 months in Financial Audit related to a retail or merchandise company. Closed multiple client deals, contributing to revenue growth and client acquisition. Handled and supervised inventory and local tax compliance in a construction and holdings company. Expertise in handling financial transactions, including invoice preparation, bank reconciliation, and issuing checks to suppliers. Superior time management, and scheduling skills, effectively meeting deadlines, achieving targets, and can work under pressure. Knowledgeable in Data Entry, Accounting, Admin Roles, and customer service. EXPERIENCE Corporate Financial Audit Staff Shogun Management & Development Corp. | Nov 2023 - Aug 2024 Checking payment transactions from the actual documents against the recorded transactions in the system to ensure they match. Prepare a balance statement, perform a cash count, and conduct a bank reconciliation by comparing the actual payments received. Prepare a balance statement, perform a cash count, and conduct a bank reconciliation by comparing the actual payments received. Checking documents received from other departments to ensure accuracy before issuing any checks. Processed financial transactions through the EZ Account system for future record keeping. Sales Specialist - Cold Caller Ink Shared Solutions, Inc. | Nov 2022 - May 2023 Reviewed prospect client information for qualification and accuracy. Engaged clients by providing product assurance and tailored solutions. Coordinated with customer service, billing, and cross-functional teams to ensure seamless operations. Prepared and delivered monthly sales reports to management. Ensured high levels of client satisfaction through consistent service delivery. Accounts Receivable Specialist - Back Office Account G Ecommerce Services, Inc. | Oct 2017 - Oct 2022 Received and recorded payment transactions from suppliers such as Wayfair, Amazon, Walmart, and others. Prepared financial statements for supplier payment accounts. Processed invoice payments, credit memos, and resolved dispute accounts. Generated balance statements for management review. Scheduled and coordinated meetings with clients. Trained on-the-job trainees (OJTs) in accounting-related tasks and procedures. Prepared financial reports for submission to the finance department. Maintained and regularly updated accounting files and records. Logged all financial transactions using NetSuite and Microsoft Excel. Customer Service - Billing Specialist G Ecommerce Services, Inc. | Apr 2017 - Oct 2017 Technical support agent and subject matter expert at a Furniture company, my role involves resolving customer complaints regarding purchased products and ensuring the highest level of service and satisfaction. Maintained accurate customer records and billing data in the system. Provide detailed reports to clients concerning product-related matters. Engage in chat support using Zendesk for both sales and customer service, ensuring a seamless and responsive interaction with our valued customers. KEY ACHIEVEMENTS Certificate of Recognition for 100% Attendance Certificate of Recognition for Client Satisfaction with an average score of 100% Promoted into highest position for being the top agent Certificate in completion Xero Advisor 2024 Certificate in completion QuickBooks Online ProAdvisor 2024 Certificate in completion General VA training program 2025