Ma Christina Pacia

MA CHRISTINA PACIA Highly detail-oriented professional with over 12 years of experience offering extensive support to executive teams and office operations. Demonstrated success in managing administrative tasks effectively while ensuring confidentiality. Possesses strong organizational skills and exceptional communication abilities to coordinate office functions and ensure a seamless workflow. WORK EXPERIENCE Administrative/Customer Service/Virtual Assistant ModSquad October 2023 - PRESENT Part time/Freelancing admin tasks phone/email correspondence Incident & Service Manager Orro October 2023 - August 2024 Identifies areas for improvement in incident management and ensures prompt resolution. Actively participates in internal and external meetings, including escalations. Engages in process discussions and development with Support leads and incident managers. Major Incident Manager/Network Engineer & Service Desk Verizon June 2011 - April 2023 Responds to incidents promptly to restore service and return operations to normal. Exhibits critical thinking and excellent communication skills. Demonstrates strong problem-solving, analytical, and organizational skills. -- RELEVANT SKILLS Knowledge of social media and online marketing Customer service and problem-solving skills. Proficiency in relevant software and tools Time management and organization skills Strong communication skills Adaptability and flexibility to changing situations EDUCATION Bachelor of Science in Business Administration Major in Marketing Pamantasan ng Lungsod ng Maynila 2006 CERTIFICATION EF SET English Certificate 60/100 (B2 Upper Intermediate) EF Set Passed June 2024 Pearson Test of Language Pearson Passed May 2023