Ma Charmaine Ness Hinampas Nioda

MA CHARMAINE NESS NIODA YOUR NEXT NINJA ADMIN VA Email & Skype:-LinkedIN: https://www.linkedin.com/in/ma-charmaine-ness-nioda-/ Address: Manila, Philippines PERSONAL PROFILE WORK HISTORY I'm an experienced admin virtual assistant with a verifiable track record in resolving complex issues quickly and winning client's satisfaction. Admin Virtual Assistant (Part-time) HIGHLIGHTED SKILLS - General Admin Task - Client Relations Management Software - Applicant Tracking System(Brightmove) - Contingent Talent Management(Healthcare Source) - Customer Support -Lead Sourcing (Indeed, CareerBuilder) OTHER SKILLS - Canva - LinkedIn Email Management - Social Media - Mailchimp - Wordpress - Blogging - Zoho CRM Zoho Email Documentation EDUCATION University of Southeastern Philippines BS IN INFORMATION TECHNOLOGY 2004 - 3rd year level(undergraduate) Assistant/Marketing SM JANITORIAL SERVICES, INC(CALIFORNIA) FEB 2021 UP TO NOVEMBER 2022 Act as Marketing Coordinator Handling Email Campaign through Zoho CRM(Hubspot and Zoho) Lead Generation through LinkedIn and BuildingConnected Creating Canva graphics and designs for Social Media Campaign. Scheduling post for Social Media(FB, LinkedIn and Instagram) Create documents for Bids and submission. General Admin ADN HEALTHCARE VA (FLORIDA,US) MAY 2021 UP TO JAN 2022 Recently transitioned from Admin work to being a sourcer using Indeed account Monitoring of Posted Job Statuses from other partners through Spreadsheet Handling ATS (JobAdder) for adding jobs, adding job ads and reposting Admin Real Estate Virtual Assistant(Part-time) BRIGHT STAR PROPERTY GROUP(SOUTH CAROLINA) JUNE 2020 UP TO DECEMBER 2020 Handles Comps Analysis using manual(Zillow and other Free RE platform and automated through RPR Act also as Transaction coordinator Email Handling Tools using are Workspace, Canopy MLS, RPR, Docusign, Dialpad and other paid flatforms like REIPro Do Warm up calling to agents for the referral business. MA CHARMAINE NESS NIODA YOUR NEXT NINJA ADMIN VA Email & Skype:-LinkedIN: https://www.linkedin.com/in/ma-charmaine-ness-nioda-/ Address: Manila, Philippines Admin Virtual Assistant ADN HEALTHCARE (FLORIDA,US) SEPT 2018 TO AUGUST 2022 Handled 3 companies with different software using CRM, CTM and ATS software parsing data through Microsoft Office and Google Apps Helped on introducing our system to new VA's Monitor VA's activities through Hubstaff's screenshots Other tasks include lead sourcing and cleaning up data within the system project-based jobs Customer Representative Agent SUTHERLAND GLOBAL SERVICES BCBSNJ (NEW JERSEY, US) AUG 2017 TO JUNE 2018 - HORIZON Addressed customer service inquiries in a timely manner Handled inbound calls from provider's inquiry regarding clients policy and claims Reach out the Head Office(US based) for escalation request calls Awarded as one of the top agent for the month of May Your Next Ninja Admin VA Dear Hiring Manager, I am very excited to see there's an open position for a Virtual Assistant in your company! I have worked from home for more than four years and have virtually assisted a variety of clients. I have worked for individual clients and corporations. My home office is fully equipped with the standard office equipment needed to execute administrative assignments. Working independently and taking initiative when necessary are traits that I have sharpened as a Virtual Assistant. I am confident I would be a great addition to your team. I recently provided marketing and administrative support to a Janitorial Services company located in Oakland, California. In addition, I also assisted on bid submission, editing documents and handling CRM. I honored a 2-hour response time to any form of communication and a 24-hour response time on the days the company was closed. I was always available by phone, text or email. I have also worked for individual clients that needed specific assignments executed on a regular basis, needed only one assignment completed or had a variety of work available at various times. Time management and organization skills have allowed me to take on several clients and meet time-sensitive deadlines with high- quality work. Effectively communicating has allowed me to always be up to date with my client's needs and expectations. I also have more than 4 years of experience in administration and customer service within the physical fields of services, real estate and healthcare. My remote and administrative experience make me a great candidate for this position. My diligence and reliability make me the perfect fit. I look forward to meeting with you and discussing the position more fully. I am available Monday through Saturday from 9 a.m. to 9 p.m. EST. Your Next Ninja VA, Ma Charmaine Ness H. Nioda