Ma Celica Aragoza

ac Ma. Celica M. Aragoza EXPERIENCE ESL TEACHER Teaching English to Chinese students ages 6-18 years old correct grammar, pronunciation and sentence construction errors provide student's evaluation and progress ESL TEACHER CONTACT Teaching English to Chinese students ages 6-18 years old correct grammar, pronunciation and sentence Skype ID: live:celica.aragoza construction errors Gmail:- provide student's evaluation and progress VA/EMAIL SUPPORT - Answer customer emails for complaints, damaged PROFILE I am an experienced Virtual Assistant who can provide best products that need replacements, shipping updates, refunds, and general inquiries (through Gmail) - Fulfillment of items via Aliexpress - Data entry into PayPal - Document customer account activities thoroughly customer service and high levels and concisely into Google Sheets of satisfaction to clients. I am a - Product research fast learner and I can easily adapt - Facebook and Instagram administrative work to tasks assigned to me. I follow company policies and rules. I can work efficiently and finish my tasks in a timely manner. I am EDUCATION highly motivated and can work under minimal supervision. I am a person who has strong analytical skills and provides appropriate resolution to customer concerns. BACHELOR OF SCIENCE IN NURSING TOMAS CLAUDIO MEMORIAL COLLEGE |- ac SKILLS CUSTOMER SERVICE SKILLS: - CAN ASSIST CUSTOMERS THRU PHONE, EMAIL OR CHAT - ORGANIZED, CAN COMMUNICATE CLEARLY AND RESPONDS QUICKLY TO CUSTOMER'S INQUIRIES - FLEXIBLE AND HAS GOOD TIME MANAGEMENT SKILLS - CAN PROVIDE EMPATHY - ATTENTIVE AND UNDERSTANDS CUSTOMER RELATED CONCERNS VIRTUAL ASSISTANT SKILLS: CONTACT - DATA ENTRY AND PRODUCT RESEARCH - ORDER FULFILLMENT - INTERNET RESEARCH - EXPERTISE IN GOOGLE PRODUCTS, MICROSOFT OFFICE, COMMUNICATION APPLICATIONS, E-COMMERCE SOFTWARE AND TOOLS Skype ID: live:celica.aragoza Gmail:- SOCIAL MEDIA SKILLS - SOCIAL MEDIA MANAGEMENT - POSTING AND BASIC EDITING OF GRAPHICS AND VIDEOS - CONTENT AND PRODUCT MARKETING APPS,TOOLS,WEBSITES MICROSOFT OFFICE GOOGLE APPS AND TOOLS MY GOAL E-COMMERCE PHOTO AND VIDEO-CANVA, LUMEN5 COMMUNICATION TOOLSSKYPE, GOOGLE HANGOUTS, SLACK FILE MANAGEMENT TO PROVIDE EXCELLENT CUSTOMER SERVICE EXPERIENCE AND CLIENT SATISFACTION LAPTOP SPECIFICATIONS SPEED TEST