Ma. Celeste Mandal

I have worked in a customer relationship management organization as a Clinical Researcher for 11 years. Depth of experience working cross-functionally and cross-culturally in local and regional roles across all levels of the organisation.

I am now a virtual assistant available more than 30/hours a week. I fosters a quality mind-set and has a high work ethic. I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers