CATHERINE MAGNAYE
EXECUTIVE ASSISTANT
WORK EXPERIENCE
Executive Assistant
Ethnolink | March 2020 - December 2024
PROFILE SUMMARY
I am a dynamic professional with over 10 years
ofexperience in executive support, project
management, and leadership across diverse
industries. Skilled in financial operations, customer
service, and managing cross-functional teams with
proven track record in delivering high-impact
results, supporting C-level executives, and driving
projects to successful completion while maintaining
client satisfaction and fostering positive work
cultures. I am adaptable and committed to
excellence in fast-paced environments.
TECHNICAL SKILLS
Microsoft Office, Google Suite
Notion, Asana, Monday.com, Click-up
Slack, Skype, Zoom, Teams, WhatsApp
Quickbook, Xero, Zoho Accounts
Outlook, Gmail
SKILLS
People Management
Lead recruitment and onboarding processes,
manage performance expectations and
evaluations, and create development plans to
foster a culture of learning. Enhance employee
engagement through positive work
environments and activities, administer
compensation and benefits, and develop
retention strategies. Mediate conflicts, promote
positive relations, and implement recognition
programs. Assist in change management and
contribute to HR strategies aligned with
company goals.
Provided high-level administrative support to the
founder, including managing calendars, scheduling
appointments, and coordinating travel arrangements.
Organized and prepared materials for meetings, take
meeting minutes, and follow up on action items as
needed and prepared and edited documents,
presentations, reports, and other materials as required.
Handled correspondence, emails, and phone calls on
behalf of executives, as well inter-division
communication.
Successfully developed and executed HR strategies,
leading to enhanced employee satisfaction, retention,
and organizational effectiveness.
Spearheaded talent acquisition and onboarding
processes, reducing recruitment cycle times and
improving candidate quality.
Successfully handled and managed end-to-end
translation projects, monitored project progress,
identified potential risks, and implemented mitigation
strategies ensuring projects are delivered on time, within
scope, and within budget.
Maintained a 95% client satisfaction rate by providing
regular updates, resolving issues proactively, and
ensuring transparency.
Executive Assistant
The Wellington Clinic | November 2022 - November 2023
Oversaw and managed doctor’s calendar ensuring that
ward rounds, patients appointments and stockholder
meeting doesn’t conflict with each other.
Handled the encoding doctor’s notes on patient’s
records ensuring accuracy
In-charged of collection of patient’s invoice payment,
as well as calling Medicare for claims
Coordinated doctor’s travel arrangements such as
flight and accommodation bookings, transportation,
etc.
Functioned as the doctor’s family’s personal assistant
which includes managing of properties and
bookkeeping.
Executive Assistant | Project Manager
Veteran Digital LLC | November 2019 - November 2022
Co-managed projects from initiation to completion,
ensuring efficient and successful execution of all
phases.
Diligently monitored email and chat communications,
skillfully composing client responses for review.
Strategically updated project details in Notion for
seamless tracking and task assignment to developers.
Continuously monitored project progress, providing
proactive updates to clients to foster transparency and
trust.
Project Manager (Project-based)
Brandbeet | November 2017 - October 2019
SKILLS
Accounting | Bookkeeping
Proficient in preparing accurate financial
statements, maintaining and reconciling general
ledgers, and managing accounts payable and
receivable processes. Skilled in budgeting,
forecasting, payroll processing, bank
reconciliations, and supporting audits.
Experienced in using accounting software such
as QuickBooks, Xero, and Microsoft Excel, with a
strong focus on ensuring compliance with
GAAP, IFRS, and other regulatory requirements.
Leadership & Management
Manage cross-functional teams to ensure
efficient operations and optimal performance,
fostering a culture of continuous improvement
through coaching and real-time feedback.
Conduct performance reviews to assess growth
and provide constructive feedback. Resolve
client escalations to maintain satisfaction and
strong relationships. Participate in management
meetings to present performance reviews,
offering insights into operational achievements
and challenges. Implement and enforce
company policies to ensure compliance and
ethical conduct.
Customer Service
Demonstrated excellence in customer service by
effectively handling inquiries, resolving issues,
and ensuring high levels of customer
satisfaction. Skilled in composing clear and
professional client responses, monitoring
communications, and cultivating transparent
and trusting relationships. Proficient in
maintaining detailed records and delivering
exceptional service across multiple platforms.
Lead project teams, assigning tasks and monitoring
performance.
Managed project scope and requirements, ensuring
alignment with objectives.
Communicated effectively with stakeholders to keep
them informed and engaged.
Organized and maintained project documents for easy
access and reference.
Set quality standards and review project deliverables
to ensure they meet requirements.
Recruited and onboarded new hires, integrating them
smoothly into the team.
Handled HR-related functions such as timekeeping
and payroll management.
OTHER WORKING EXPERIENCE
Project Manager
Appen | April 2016 - Nov 2019
Customer Service Supervisor
Conduent | Nov 2014 - March 2016
Customer Service Team Leader II
Concentrix | Mar 2009 - Oct 2014
Accounting Representative
ICOMM International Ltd | Nov 2007 - March 2009
Accounting Staff
Norkis Distributors Inc | Jan 2007 - Nov 2007
Accounting Staff
Fiesta World Mall Corp | Jun 2005 - Dec 2006
CONTACT
LinkedIn:
https://www.linkedin.com/in/catherine-magnaye/
Phone
-
Email
-
Address
Batangas City, Batangas
Philippines
