Ma. Catherine Magnaye

Catherine Magnaye Executive Assistant | Project Manager Welcome to my portfolio. I am a seasoned Management and Administration Professional with over 18 years of experience optimizing productivity and service quality in diverse environments. This portfolio showcases my journey and accomplishments as I utilized my expertise and skills in ensuring client and customer support. This reflects my commitment to continuous improvement and delivering the highest quality standards. About Me Equipped with over 18 years of working experience across diverse industries, I've specialized in overseeing day-to-day operations, ensuring seamless streamlined operations and organizational efficiency. My expertise lies in providing executive and administrative assistance providing exceptional support to C-level executives, enabling them to focus on strategic goals while I manage the critical day-to-day operations. I have also excelled in leading teams, providing hands-on support, and continuously improving processes to achieve outstanding outcomes. I believe that strong communication and teamwork are crucial to any organization’s success. My commitment to clear and effective communication has always been a key factor in managing client expectations and maintaining strong relationships with stakeholders. Career Highlights Executive Assistant Executive Assistant Ethnolink Mar 2020 - Present The Wellington Clinic Nov 2022 - Nov 2023 Oversee the CEO’s schedule by efficient scheduling meeting, managing appointments and organizing calendar. Act as liaison to stakeholders and handling email correspondence. Planning and coordinating travel arrangements such as flight and accommodation bookings, transportation, meals, etc. Oversee office operations which includes inter-division communication, drafting documents and maintaining records, purchasing, etc. Handle HR matters including sourcing & recruitment, onboarding, employee engagement, performance appraisal, etc. Function as Operations manager overseeing day-to-day operations and management of the project team, ensuring seamless planning, execution, and completion of projects. Oversee and manage doctor’s calendar ensuring that ward rounds, patients appointments and stockholder meeting doesn’t conflict with each other. Encoding doctor’s notes on patient’s records ensuring accuracy Collection of patient’s invoice payment, as well as calling Medicare for claims Coordinating doctor’s travel arrangements such as flight and accommodation bookings, transportation, etc. Function as the doctor’s family’s personal assistant which includes managing of properties and bookkeeping. Executive Assistant | Project Manager Veteran Digital LLC Nov 2019 - Nov 2022 Co-manage projects from initiation to completion, ensuring efficient and successful execution of all phases. Diligently monitor email and chat communications, skillfully composing client responses for review. Manage calendars to optimize time and enhance project coordination. Strategically update project details in Notion for seamless tracking and task assignment to developers. Continuously monitor project progress, providing proactive updates to clients to foster transparency and trust. Career Highlights Project Manager Brandbeet Nov 2017 - October 2019 Lead project teams, assigning tasks and monitoring performance. Manage project scope and requirements, ensuring alignment with objectives. Communicate effectively with stakeholders to keep them informed and engaged. Organize and maintain project documents for easy access and reference. Set quality standards and review project deliverables to ensure they meet requirements. Recruit and onboard new hires, integrating them smoothly into the team. Handle HR-related functions such as timekeeping and payroll management. Other Working Experience Project Manager Appen Apr 2016 - Nov 2019 Oversaw, co-managed, and performed managerial and administrative functions to ensure smooth day-to-day operations and management of various projects. Handled sourcing, recruitment, timekeeping, and payroll functions efficiently. Provided regular project status reports and communicated with stakeholders in a timely, clear, and concise manner. Communicated directly with clients under the manager's guidance, adhering to proper procedures for productionrelated questions and technical issues. Proactively provided on-the-spot positive and constructive feedback to independent contractors, addressing metrics-driven issues and areas for improvement. Customer Service Supervisor Conduent Nov 2014 - March 2016 Customer Service Team Leader II Concentrix Mar 2009 - Oct 2014 Accounting Representative ICOMM International Ltd Nov 2007 - March 2009 Accounting Staff Norkis Distributors Inc Jan 2007 - Nov 2007 Accounting Staff Fiesta World Mall Corp Jun 2005 - Dec 2006 CUSTOMER SERVICE 1 Demonstrated excellence in customer service by effectively handling inquiries, resolving issues, and ensuring high levels of customer satisfaction. Skilled in composing clear and professional client responses, monitoring communications, and cultivating transparent and trusting relationships. Proficient in maintaining detailed records and delivering exceptional service across multiple platforms. LEADERSHIP & MANAGEMENT ACCOUNTING | BOOKKEEPING 2 Proficient in preparing accurate financial statements, maintaining and reconciling general ledgers, and managing accounts payable and receivable processes. Skilled in budgeting, forecasting, payroll processing, bank reconciliations, and supporting audits. Experienced in using accounting software such as QuickBooks, Xero, and Microsoft Excel, with a strong focus on ensuring compliance with GAAP, IFRS, and other regulatory requirements. 3 Manage cross-functional teams to ensure efficient operations and optimal performance, fostering a culture of continuous improvement through coaching and real-time feedback. Conduct performance reviews to assess growth and provide constructive feedback. Resolve client escalations to maintain satisfaction and strong relationships. Participate in management meetings to present performance reviews, offering insights into operational achievements and challenges. Implement and enforce company policies to ensure compliance and ethical conduct. PEOPLE MANAGEMENT Skills 4 Lead recruitment and onboarding processes, manage performance expectations and evaluations, and create development plans to foster a culture of learning. Enhance employee engagement through positive work environments and activities, administer compensation and benefits, and develop retention strategies. Mediate conflicts, promote positive relations, and implement recognition programs. Assist in change management and contribute to HR strategies aligned with company goals. What I can bring to the table? PLEASE DON'T HESITATE TO REACH OUT! 1 EXECUTIVE & ADMINISTRATIVE ASSISTANCE I can efficiently manage calendars, scheduling appointments and organizing meetings, coordinate travels such as booking flights and accommodation, and providing admin support to office operations. GENERAL ACCOUNTING | BOOKKEEPING 2 3 If you need someone in preparing accurate financial statements, maintaining and reconciling general ledgers, and managing accounts payable and receivable processes along with bank reconciliations, and supporting audits, I can be gladly of help. PROJECT MANAGEMENT If you’re looking to for a specialized person in overseeing dayto-day operations, ensuring seamless streamlined operations, and project management efficiency, I’m here to help. Tools & Softwares I’ve used Asana Trello Monday.com Slack Zoom Teams Notion Airtable Microsoft Office Google Suite What I Do During My Free Time THINGS THAT KEEP ME OCCUPIED USUALLY ON WEEKENDS 1 2 3 GOING TO THE BEACH READING WATCHING TV I love going to the beach with my son, just sitting by the shore and watching the sunset while he’s playing with the sand I have always believe that reading helps in keeping the brain cells healthy. For me, I love reading books about personal and professional development. When I’m feeling lazy, I would lazily watch movies, some repeatedly for the nth time, some for the first time. One of my biggest sources of inspiration is the desire to continuously learn and grow. I’m inspired by people who push What keeps me inspired? boundaries and challenge conventional thinking, like innovators and entrepreneurs. For example, knowing that the Ethnolink CEO is trying to bridge the gap in communication by addressing language barriers in a community keeps me motivated to think creatively and pursue ambitious goals in my own work. Additionally, seeing the positive impact of my efforts on others, whether it’s helping a colleague solve a problem or contributing to a successful project, fuels my drive to keep going. Contact Me Catherine Magnaye EMAIL - MOBILE -