Ma Catherine Alberca

MA. CATHERINE ALBERCA Customer Service & Sales Representative WORK EXPERIENCE Mandaluyong City, Philippines ORBIO WORLD TELEMARKETER EDUCATION Rizal Technological University Bachelor of Science in Business Administration major in Management- EXPERTISE Data Entry Lead Generation Conflict Resolution & Issue Escalation Cross-Selling & Upselling Customer Retention Strategies Time Management & Organization Performance Metrics & KPI Tracking Order Tracking February 2023 - February 2026 JOB DESCRIPTION • Selling product that makes our customer life easier such as wellness, electronics, household and digital. • Use scripts to provide information about product’s features, prices etc. and present their benefits. • Record the customer’s personal information accurately in a computer system. • Go the “extra mile” to meet sales quota and facilitate future sales • Keep records of calls and sales and record useful information COLLECTIVE SOLUTION ROADSIDE ASSISTANCE/DISPATCHER September 2022 – April 2023 JOB DESCRIPTION • Assisting customers who need a roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident, etc. • Making sure that we got all the information needed to provide or recommend service that best fits the customer's situation. • Provide policy coverage details. • Dispatch a service provider to assist the customer. BOLDR PH INC. February 2021 – September 30, 2022 SALES DEVELOPMENT REPRESENTATIVE JOB DESCRIPTION SOFTWARE EXPERIENCE CRM Tools (Salesforce, Adversus CRM, Avas CRM, Swoop) Upwork tracker Voyager Enence Microsoft Office • Focused on helping qualified customers in maximizing their healthcare plan • Checking customer eligibility for additional benefits • Transferring qualified customers to a Licensed Insurance Agent to discuss the best plans in their area. SYKES ASIA INC. HOTEL SPECIALIST PRUDENTIAL INSURANCE INSTACART June 2016 – February 2021 REFERENCES JOB DESCRIPTION E-commerce Platforms (Orbioworld.com) • Escalation Department of customer service representative. Agent web • Assisting customers about their hotel reservation e.g. (Change of time, flights, refund queries, etc.) • Identify and assess customers’ needs to achieve satisfaction • Asking customer if they want Insurance (life, Medicare, Health, Auto, Home) • Assisting Shopper and customer about the grocery delivery and pick up service