Ma Cassandra Alyanna C. Pio

MA. CASSANDRA ALYANNA C. PIO CUSTOMER SERVICE ADMIN --693 New Abbey Rd. Brgy. 73, Caloocan City OBJECTIVE To seek a defiant and gratifying job in a reputable company where I can maximize my knowledge, skills, quality assurance, program development, training experiences and gain professional growth. ACADEMIC BACKGROUND CITY UNIVERSITY OF PASAY - B.S IN SECONDARY EDUCATION LAS PIÑAS NAT’L HIGH SCHOOL- SECONDARY EDUCATION CAREER HISTORY CUSTOMER SERVICE ADMIN 2021 to Present 24/7 INTOUCH CX Gather data from service providers to develop a billing template for customers, covering water, electricity, sewer, and trash services. Establish an online profile with payment portal logins, enabling easy access to bills and payments. Provide assistance with any login issues that may arise. CORE SKILLS Highly knowledgeable of products Strong communication skills Expert at building rapport with clients Time Management CUSTOMER SERVICE ADMIN 2017 to 2021 E-PERFORMAX Identify and assess customers’ needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers WORK REFERENCES GLEN RAVEN SAMSON SUPERVISOR 24/7 INTOUCH CX-