Ma Carmeline Solera

ma carmeline solera CUSTOMER SERVICE REPRESENTATIVE PERSONAL PROFILE Passionate, highly motivated, competent, and can wear multiple hats when required to do so. Holds a bachelor's degree in Business Administration with major in Management, from a reputable university, and has since then worked in various capacities. Has an experience of more than nine (9) years in customer service, which taught me how to actively listen to the customers, understand their concerns and help them make sound decisions by providing them with excellent options. Work Experiences QUALITY ANALYST/TRANSCRIBER, COLD CALLER, RECRUITMENT ASSISTANT, LIDAR MAPPER QA World, Remotask | January 2019 - Present Worked on transcription platform, transcribing calls from various accounts from Australia, UK, and the US. Worked on mapping platforms. Worked for various small campaigns including Cold Calling and following up applications for 3rd party companies working with Amazon. EMAIL SUPPORT REPRESENTATIVE Icarus Midas LLC | August 2019 - December 2018 (Part Time) Provides support by answering customer inquiries such as product availability and order status. Processed order correction, refunds, and other changes via Shopify. ORDER ENTRY SPECIALIST Iqor Inc. | January 2018 - December 2018 Processed orders for catalog merchants specializing in adult products and catering to the the needs of the elderly, in general. Assisted customers by providing excellent customer service - billing inquiries, sales, returns, and refunds. LIVE CHAT/EMAIL SUPPORT REPRESENTATIVE Peak Support Inc. | August 2017 - January 2018 Provides support to prospective and existing members of invitation-only communities using a data driven, concierge-level methodology, to connect ambitious professionals to the right people and resources, at the right time. Provides prospective member support across a variety of platforms. JUNIOR ENGINEER LIVE CHAT SUPPORT Engage to Sell, LLC | July 2015 - July 2017 Provided Live Chat support for a number of websites and accounts, offering various products and services mostly for Car dealerships across the US. Generated Leads from customers through Live Chat for those dealership accounts. TECHNICAL SUPPORT REPRESENTATIVE Teletech Inc. | December 2014 - June 2015 Provided technical support utilizing various network tools and guided customers in performing troubleshooting steps requiring actual device updates. CUSTOMER SERVICE REPRESENTATIVE Transcom Asia Inc. | December 2014 - June 2015 Provided customer support by explaining billing queries promptly and clearly, helping them make the right decision by presenting them with the best possible options meeting their entertainment and telecommunications needs, in line with their finances. TECHNICAL SUPPORT REPRESENTATIVE PanAsiatic Solutions Inc. | March 2011 - December 2012 Provided customer support in various capacities ranging from meeting basic customer needs like performing network updates and providing instructions for device troubleshooting, to working with third party companies, and as well as resolving billing complaints. CUSTOMER SERVICE REPRESENTATIVE - 8 MONTHS/TEAM LEADER TRAINEE 14 MONTHS/ SUBJECT MATTER EXPERT - 6 MONTHS September 2008 - January 2011 Provided customer support bye entering customer's order accurately and processing data entry in a timely manner. Extended support to my co-workers by creating documents that simplify their work order flow and allowed them to help their customers in making sound decisions that meets their needs and benefits the business. Managed, provided real time support and feedback, engaged in personal coaching aiming to take each team member from where there were and where they wanted to be, and encouraged building relations with mutual respect. Education History SILLIMAN UNIVERSITY Bachelor of Business Administration Major in Management Graduated May 2003 Other Skills Computer Applications Word, Excel, PowerPoint, PDF Excellent Communications Skills - Verbal and Written Multi-Tasking Skills Flexible, Innovative, and values work simplicity. Get in Contact Home: - Mobile: - Skype: mcarmeline.solera_1 Email:-Address: 2 Margarita Avenue, Bacolod City, Negros Occidental, Philippines references Jiggs Candelario Supervisor, Amerimark Holdings IQOR Inc. Bacolod City, Philippines Mobile: - John Mark Mercado Colleague, PanAsiatic / Transcom Inc / Synergistus Bacolod City, Philippines Skype: johnmmercado22 Ely Aberin Supervisor, Engage to Sell, LLC Mobile: - Skype: elynovember Vincent Acedillo Rubia Supervisor, Convergys Corp. Bacolod City, Philippines Mobile: - Warlow Ebite Colleague, Peak Support Inc. / Convergys Bacolod City, Philippines Skype: warlowebite Herald Magallanes Supervisor, Transcom Inc. Bacolod City, Philippines Mobile: -