Ma Canderie Gonzales

With 10 years of professional experience in a wide array of industries, I have developed an impressive portfolio of skills and expertise. Starting my career as a BPO agent, I had the opportunity to work on multiple US accounts such as Expedia (Travel Agent), Comcast (TSR and CSR role), and MetroPCS (CSR and TSR role). After honing my skills and gaining valuable knowledge, I decided to transition to a work-from-home career as a Virtual Assistant.

Throughout the years, I have worked in a variety of positions and tasks for my previous clients, including but not limited to customer service and technical support, data entry, bookkeeping, transcription, web research and development, content writing, administrative assistance, graphic design, and more. I am confident that my experience, skills, and knowledge will be an asset to any organization.

E-commerce admin / CSR

I have extensive experience working in e-commerce stores such as Shopify and Etsy. My responsibilities have included customer service through email, phone, and ticketing systems like Zendesk and Zoho. I have managed cancellations, refunds, order fulfillment, and supplier relations. In addition, I have been responsible for editing graphics and videos of the products, creating product descriptions, and managing social media and reviews of the product.

HR Assistant / Recruiter

As a Recruitment Assistant for a nursing home, I am responsible for finding and hiring caregivers who are able to provide excellent service to our elderly patients who need special attention. I actively search for applicants on Craigslist and Facebook, interviewing them and providing them with training manuals and exams. After gathering all necessary requirements, I upload them to the system, schedule the applicants for a final interview, and conduct background checks. Once hired, I will manage the staffing schedule and ensure that our patients are being provided with the highest quality of care.

Social Media Manager / Social Media Content Creator

I provide comprehensive social media management services, specializing in platforms such as Facebook, Instagram, Pinterest, and Tiktok. I answer comments and messages related to the product/niche and am proficient in creating captivating social media graphics, posters, flyers, banners, business cards, and more. I also create, edit, and optimize reel videos and create engaging content and short blogs. I am dedicated to providing you with the best possible results for your social media and marketing efforts.

Appointment Setter / Cold Caller

I worked as an appointment setter for a medical massage clinic, where I was responsible for contacting potential customers via text or call to discuss the benefits of medical massage and booking appointments on the clinic's calendar. I also worked as a cold caller for a real estate company, where I contacted leads interested in selling their homes and scheduled calls with my client if they chose to proceed with the sale. My duties included following up on appointments to ensure they were kept on or before the scheduled date.