Ma. Bernadeth D. Autida

 MA. BERNADETH D. AUTIDA 70-B Talanay Area A-1, Batasan Hills, Quezon City Contact number:- E-mail:- OBJECTIVE To seek a challenging position and dedicate my service to a reputed organization to expose my talents and skills. SKILLS AND KNOWLEDGE Encoding Data Office tools – Microsoft Office Word, Excel and Powerpoint Presentation Excellent in building relationship to interact at all levels Involved in personality development and updating knowledge based through Reading, Listening and Observation Able to work unsupervised and learns fast with creativity Efficient in handling pressure A team player Proficient in planning and implementation EDUCATIONAL ATTAINMENT TERTIARYSTI COLLEGE FAIRVIEW BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Regalado Avenue, Novaliches, Quezon City SECONDARYBATASAN HILLS NATIONAL HIGH SCHOOL Batasan Hills, Quezon City PRIMARYBATASAN HILLS ELEMENTARY SCHOOL Batasan Hills, Quezon City EMPLOYMENT RECORD WNS GLOBAL SERVICES – SALES AND TRAVEL ASSOCIATE (2016) HOTEL AND CAR RESERVATION Arranging Hotel accommodation Collecting and processing payments Advising clients on travel arrangements, e.g. hotel, transportation, itineraries Sending out itineraries to clients Dealing with complaints or refunds TELETECH NOVALICHES –SALES ASSOCIATE (2017) VERIZON TELECOMMUNICATION Ensure high levels of customer satisfaction through excellent sales service. Follow and achieve sales goals on a weekly, monthly and quarterly basis. Maintains financial accounts by processing customer adjustment. Diagnose and resolve technical hardware and software issues involving internet, television, phone, email and more. Upsell and Hard Sell Customer Retention AFNI PHILIPPINES –SALES ASSOCIATE (2019) VERIZON TELECOMMUNICATION Ensure high levels of customer satisfaction through excellent sales service. Follow and achieve sales goals on a weekly, monthly and quarterly basis. Maintains financial accounts by processing customer adjustment. Diagnose and resolve technical hardware and software issues involving internet, television, phone, email and more. Up sell and Hard sell. SITEL PHILIPPINES -CUSTOMER SERVICE AND SALES ASSOCIATE (2020) NORTON LIFELOCK We provides solutions for consumer Cyber Safety that defends against ever- evolving cyber threats. PERSONAL BACKGROUND Date of Birth: 06 October 1994 Place of Birth:Caloocan City Civil Status:Single Religion:Latter-day Saints Age:25 years old CHARACTER REFERENCE Available upon request