Ma. Aurora Jamora

MA. AURORA JAMORA 22-A Galo Street, Bacolod City Negros Occidental, Philippines 6100 Mobile: - Email Add:- Qualifications: ● Extensive background in customer service, technical, email and chat support, billing support and sales ● Capacity to multi-task under pressure ● Strong personal communication skills ● High level of responsibility and fast learning traits ● Willing to be trained and mentored for the advancement of oneself and the organization Work Experience: QA World Freelance Transcriptionist Alliance Call Center Camper Travel Australia - Sales Administrator January 2016 - October 2017 verifies and process online orders made by clients; follow-up clients with all necessary requirements for booking to get confirmed; process deposit payments, sees to it that payables and amount dues are correct, confirms bookings with suppliers; encode payments in spreadsheet; acts as a team lead when one is not on shift and oversees agents on duty; handles client concerns and complaints after the trip Focusinc Group Corp. Ameritel – Virtual Assistant August 2015 – January 2016 assists and submits application forms for mobile dealers interested in opening up an account; sees to it that all requirements are met before submitting the forms; do outbound call to follow-up interested applicants who pre-signed-up online; submits weekly and monthly reports for total sign-ups made Transcom Bacolod Comcast – Technical Support Representative January 2015 – July 2015 provides cable technical support; offer sales for additional line of business; help out customers with their billing questions and inquiries Teletech Bacolod Telstra – Billing Support November 2013 – December 2014 assist customer with billing questions and inquiries; process new postpaid mobile orders and create new accounts for first customers Teleperformance Bacolod Time Warner Cable - Technical Support Representative October 2012 – May 2013 provides cable technical support; offer sales for additional line of business; help out customers with their billing questions and inquiries Motorola - Customer Service Representative July 2012 - October 2012 provides phone technical support; assist customer with their phone upgrades and other services; process sales request for phone accessories Adobe - Technical Support Representative April 2012 - July 2012 help out customers with their product questions and inquiries; transfer calls to other departments upon customer request Barclays (Credit Card) - Customer Service Representative February 2009 - March 2010 help out customers with their billing questions, inquiries and payment request; offer sales for card protection against ID theft Convergys Bacolod Comcast (Sales and Video Billing) – Customer Service Representative April 2010 - November 2011 process orders for new accounts and additional services; provides cable technical support; help out customers with their billing questions and inquiries Educational Background: University of Negros Occidental – Recoletos Primary Education 1984 – 1990 St. Matthew’s College Secondary Education 1990 – 1994 Colegio San Agustin – Bacolod Bachelor of Science in Commerce Major in Banking and Finance College Education 1994 – 1998 (4th Year Level) Personal Information: Name: Ma. Aurora A. Jamora Address: 22-A Galo Street, Bacolod City, Negros Occidental 6100 Date of Birth: April 24, 1977 Height: 5’2” Weight: 110 lbs Reference Person: Michael Doromal Operation Supervisor Focusinc Group Corp. 3/F Lopue’s East Center Circumferential Road, Bacolod City Contact Number:- Ma. Chinky Pontino Sales Admin Supervisor Alliance Call Center Door 1, 722 Metropolis Towers Mandalgan, Bacolod City Contact Number:-