Ma Aurora Bernadette Ycasas

With over 5 years of experience in administrative support, customer service, and credit management, I bring a strong foundation of skills and qualifications that align well with the requirements of this role. In my most recent position as a Credit Specialist at EXL Service Philippines, I handled remote account management, flagged credit risks, resolved billing disputes, and maintained accurate financial records. This role strengthened my attention to detail, communication skills, and ability to work under pressure—all essential qualities for providing high-quality customer support and back-end operations.

Before that, I worked as an E-Commerce Customer Support at Probe Group Philippines and a Medical Admin Assistant at CCT Solutions, where I managed reports, calendars, emails, and supported day-to-day operations. These roles helped me develop proficiency in tools such as Microsoft Office, Google Workspace, Zendesk, and Salesforce. I am highly organized, efficient with time management, and skilled at multitasking.

I also have experience in upselling and lead handling in telco and loan services, which adds value in roles involving customer engagement or lead generation. My goal is always to provide reliable, proactive, and professional support to help the team and the business succeed. I am confident that my experience and mindset make me a great fit for this position.

My strengths includes effective communication, problem solving and attention to detail.

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