Asela Santos
VIRTUAL ASSISTANT/CUSTOMER
SERVICE/ SOCIAL MEDIA MANAGER
EXECUTIVE SUMMARY
Highly diversified and skilled
administrative assistant and
customer service professional.
Responsive to a diverse range of
client needs, specializing in
supporting of business owners in the
areas of customer service, marketing
and with the use of social media.
SKILLS AND
EXPERTISE
Social Media Management
Customer Service
Content Creation
SEO Optimization
Email Marketing
Photo Editing
Admin Task
Data Entry
CONTACT ME AT:
-skype: melantos0608
whatsapp: -
w: virtualrockstaraselcom.wordpress.com
Morong, Bataan ,Philippines
WORK EXPERIENCE
VIRTUAL ASSISTANT
American Business Resource LLC | June 03,
2019 to Jan.03, 2020
Accurately enter data into corresponding fields within
various software program.
Generates leads and do data conversion.
Creating accurate spreadsheets.
Manage and organize records and files.
Update existing data.
Prepare relevant reports as needed.
SALES ASSOCIATE REPRESENTATIVE
Convergys Philippines| Oct. 2014- April 2015
Handle inbound calls (sales lead).
Develop a rapport with customers, demonstrating
friendly and helpful manner to put them at ease.
Assist customers in a timely manner regarding
products and services.
Listen and respond to customers needs and
concerns.
Handle complaints and escalate calls and emails
properly.
EDUCATION:
ST. JOSEPH COLLEGE
BACHELOR OF EDUCATION: MAJOR IN MATH-
