Ma Antonette Pines

 Ma. Antonette E. Pines #13 Mulawin Street St. Anthony Subdivision Cainta Rizal E-mail Address:-Contact #:- ­ ------------------------------------------------------------------------------------------------------------------------------- EDUCATION: OUR LADY OF FATIMA UNIVERSITY Valenzuela City Bachelor of Science in Nursing Year: 2004 – 2010 OBJECTIVE: I am a highly qualified Associate Trainer and interested in applying for Permanent Trainer Position. My certification and experiences have made me a well-rounded mentor, enhancing my ability to integrate multiple disciplines and right attitude towards work. I am qualified to supervise and direct my co-employees to work and achieve their goals as a team and as individual. At&t Uverse Green Trainer: October 2013- Current Year IBEX Global (formerly TRG Solutions) 3rd floor Unit 301 Silver City Frontera Verde Ugong, Pasig City CSR Billing and Sales Level 3 Agent: June 2013-October 2013 IBEX Global (formerly TRG Solutions) 3rd floor Unit 301 Silver City Frontera Verde Ugong, Pasig City Technical Support Agent: September 2012- May 2013 Teletech Cainta 2nd floor, Robinsons, Ortigas Extension Junction, Sto. Domingo, Cainta, 1900 Rizal Technical Support Agent to CSR Billing and Sales Agent: January 2012- September 2012 Expert Global Solution (formerly NCO group) -2F Blue Wave Strip Mall Sumulong Highway,SM Mezza Doña Imelda Building Marikina City, Marikina,Philippines2nd Floor Quezon, City, Philippines Achievements: Phase 1, Phase 2 and Phase 3 At&t Certified Trainer (equipped in Scenario-based learning and Adult Learning)- Product Specific Trainer Conducted Culture and Communication Training for New Hires Administrative duties Supervisory duties ( extracting data during OJT and ABAY and providing real time coaching session and Data Analysis ) Class Observation and Co-facilitating new team members Designed Instructional Materials Subject Matter Expert duties ( Supports agent in production, taking phone time, SBS Monitoring and real time coaching with new hires and tenured agents) Delivers up-training to Team Managers and tenured agents. Sending Real time reports Attending/Facilitating Client Call Logistics for client visit/Client interactions Created Process Document as a Training initiatives