Ma. Angelli Camaymayan

MA. ANGELLI R. CAMAYMAYAN - Dasmariñas, Cavite Ph, 4114 - PROFILE SUMMARY A dedicated customer care professional with extensive experience in e-commerce, product listing, sales, and customer service, both locally and globally. Driven to maintain high levels of customer satisfaction and support business success. A self-motivated and adaptable individual eager to learn and thrive in new environment. WORK EXPERIENCE Executive Virtual Assistant August 2024 - April 2025 CKIM Group, Inc. Answered and directed calls, ensuring prompt customer service. Organized meetings and appointments for optimal time management. Composed, proofread, and edited documents, maintaining communication standards. Managed CRM tasks in Zoho, Clientbase Online, and Axus Travel App to improve client relations. Create content in wordpress for the company’s website while using Semrush for SEO purposes. Irrigator's Development Officer August 2019 - November 2024 National Irrigation Administration Planned, monitored, and evaluated IDP processes and strategies to support Irrigators Association development. Organized farmers into professional Irrigators Associations. Prepared and submitted periodic progress reports. Virtual Product Lister / SEO Specialist February 2023 - December 2023 Cj’s Hearth and Home Created and optimized product listings for online sales platforms. Enhanced older listings to maximize sales and improve ratings. Conducted keyword research to improve search engine rankings. April 2018- March 2019 Reservation Sales Specialist Intercontinental Hotels Group Handled global hotel reservations and confirmations. Addressed customer complaints and concerns. Promoted hotel packages and upselling opportunities. Sales Account Executive July 2017 - March 2018 Queen Margarette Hotel Prepared and presented event proposals to clients. Achieved individual sales targets and goals. Delivered quality customer service to both existing and new clients. EDUCATION Bachelor of Science in Tourism Management - Manuel S. Enverga University Foundation, Lucena City SKILLS Time Management Organizational Management Social Media Management Customer Service Product Listing Proficiency in Zoho, ChatGPT, Canva, Microsoft 365, and Google Workspace SEO (Yoast SEO, Semrush Writing) TRAININGS Social Media Marketing Training E-Commerce Course Real Estate Virtual Assistant Course Executive Virtual Assistant REFERENCE RALPH MARTINEZ Intercontinental Hotels Group Team Manager NIÑO MAGARARO STI College Academic Head