Ma. Angelica L. Casas

MA. ANGELICA CASAS VIRTUAL ASSISTANT Hi! I'm Angelica your Dynamic and detailoriented Virtual Assistant with a proven track record of enhancing productivity and streamlining operations for diverse clients. Skilled in managing schedules, coordinating communications, and utilizing various digital tools to optimize workflows. EDUCATION Passionate about providing exceptional support and ensuring clients can focus on - STI Davao College Tourism Operation their core business. Eager to bring strong organizational skills and a proactive mindset to help your team thrive. - Northlink Technological College EXPERIENCE General Academic Strand Student - Teleperformance Philippines Customer Service Representative SKILL •E-mail handling and Email inbox optimization •Calendar & Meeting Scheduling Research, Data Collection and Data Entry •SMM (scheduling posts) Website post management Customer Support •Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) •Other administrative support. Dedicated professional responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience. Skilled in effective communication, problem-solving, and building rapport with customers to enhance satisfaction and foster loyalty- Residence Supply Digital Marketing Manager Managing oversees Company's digital marketing strategies to reach more clients on the website and social media. - - Residence Supply Flagship One Inc. Data Entry Data Entry Accurately input and manage large volumes of data in various databases and spreadsheets, ensuring high levels of accuracy and integrity. Perform data verification and validation to identify and correct discrepancies, maintaining data quality standards. Collaborate with cross-functional teams to streamline data processes and improve workflow efficiency. Assist in generating reports and extracting data for analysis, contributing to informed decision-making. Uphold confidentiality and compliance with data protection regulations, ensuring secure handling of sensitive information. Expertise in using tools such as CRM,Salesforce or HubSpot and Google Drive or Dropbox. Attention to Detail: Ability to notice and correct errors, ensuring high levels of accuracy in data input. Typing Proficiency: Fast and accurate typing skills to input data quickly and efficiently. Data Management: Knowledge of how to organize, store, and retrieve data effectively using various software tools. Software Proficiency: Familiarity with spreadsheet applications (like Microsoft Excel), database management systems, and data entry software. Analytical Skills: Capability to interpret data and identify trends or discrepancies. Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced environment. VIRTUAL ASSITANT CERTIFIED TRAINING CERT IFIED CONTACT - - live:.cid.bfa90cbf3d037ddb-