Ma. Angela Krizelle Rubin

Ma. Angela Krizelle Rubin Administrative Specialist About Me My Contact-- Bagong Barrio, Caloocan City linkedin.com/in/ma-angelakrizelle-rubin/ Skills Microsoft, Outlook, Basic Excel Computer literate Communication Skills Customer Service Organizational Management Creating Presentation Scheduling Appointment Communication Skills Digital and Social Media Marketing Photoshop and Video Editing Responding to phones and email Personal Assistance Customer Service Travel Management Education Background Northwest Samar State University Bachelor of Science Major in Tourism Mngt. Completed in 2017 San Joaquin National High School With High Honors (7th), AY Foundation Awardee Completed in 2013 San Joaquin Elementary School With Honors (10th) Completed in 2009 A professional with solid academic preparation holding a Bachelor’s degree in Science Major in Tourism Management. Accomplished Customer Service Agent (Airport-based) with almost 4 years of experience. Hired as Branch Assistant in one of the recognized companies in the Philippines and got promoted as Administrative Specialist. Experienced in office, staff, and admin works. Proven ability to develop strong relationships across diverse personalities and to provide leadership support in a fast-paced environment. Professional Experience Palawan Pawnshop Group | Administrative Specialist February 16, 2021 – March 6, 2023 Key responsibilities: Served as the department's secretariat Provided the department with logistical support. Served as the department's liaison for communications. Organized all departmental training and meetings. Created and managed a system for the department's records and inventory. Cebu Pacific Air Inc. | Customer Service Agent December 20, 2017 - January 24, 2021 Key responsibilities: Act as frontline on the ground and assists guests at the airline's ticket counter, gate, baggage claim, and concourse, passenger service agents offer help and related customer services mainly meet and greets, check-in, aircraft boarding and deplaning, ticketing, luggage service and public announcements, as well as handling rowdy, disgruntled, or irate passengers. Made reservations and purchased tickets for customers, as well as respond to inquiries and provide details on a wide range of airport and/or airline-related subjects. Managed flight delays (e.g rebooking and refunding of flights). Handled cashiering and administrative reports after flight operations. Sykes Asia Inc. | Customer Sales Representative May 24, 2017 - October 9, 2017 Key responsibilities: Handle incoming customer inquiries and provide information about travel products, services, and packages. Assist customers in making travel reservations, including flights, accommodations, car rentals, and vacation packages. Upsell and cross-sell additional travel products, such as travel insurance, upgrades, and add-on services. Build rapport and establish long-term relationships with customers to foster loyalty and repeat business. Meet or exceed sales targets and performance metrics, including revenue generation, conversion rates, and customer satisfaction. Collaborate with team members and other departments to ensure a seamless customer experience and achieve organizational goals.