Ma Andrea Fimmela Gamulo

Ma. Andrea Fimmela M. Gamulo - Bangkal Makati City, 1233-|- I began my career in the fast-paced world of non-voice gaming account as a technical support agent, where I honed my problem-solving skills and demonstrated a keen ability to communicate complex technical concepts in a user-friendly manner. My dedication and performance in the non-voice gaming account led to my promotion as a Senior Quality Evaluator. In pursuit of new challenges, I embraced a re-profiling opportunity to a Healthcare account, where I excelled as a Subject Matter Expert. Work Experience SUBJECT MATTER EXPERT Concentrix January 2023 - June 2023 Spearheaded the transition to a healthcare account, quickly becoming a Subject Matter Expert. Played a crucial role in supporting and onboarding team members, ensuring a smooth integration into the healthcare account. Developed and maintained in-depth knowledge of healthcare regulations. Acted as the Team Lead for 3 months while the account was searching for a new one. SENIOR QUALITY EVALUATOR Concentrix October 2022 - January 2023 Developed and implemented quality evaluation processes. Audited chats and email tickets of agents. Coached agents and joined Quality calibrations every week. TIER 1 TECHNICAL SUPPORT AGENT Concentrix August 2021 - October 2022 Provided top-tier technical support for a non-voice gaming account, ensuring prompt issue resolution and customer satisfaction. Demonstrated excellence in troubleshooting. Successfully handled complex technical issues with a user-friendly approach, earning positive feedback from customers. CO-OWNER Escape Tagaytsay Staycation October 2020 - May 2022 Social Media Manager Inbound calling clients and dealing with questions or concerns with bookings. Sending emails to clients for confirmation of their bookings. Tracks financial and booking concerns. Educational History DOCTOR OF DENTAL MEDICINE Centro Escolar University Manila 2017 - 2021 ASSOCIATE IN ARTS IN PRE-DENTISTRY Centro Escolar University Makati 2015 - 2017 SECONDARY EDUCATION Sta. Clara Parish School Pasay 2011 - 2015 PRIMARY EDUCATION Malate Catholic School 2005 - 2011 Relevant Skills Technical Support Quality Evaluation Healthcare Expertise Problem-Solving Communication Adaptability Team Collaboration Computer literate and complete tasks and projects using software programs such as MS Word, MS PowerPoint, Google Sheets, and Canva. Character Reference SHIELA MARIE GONZALES Team Lead, Concentrix- SAENG MAE BARK Team Lead, Awesome OS- DR. JOSHUA ORAPA, DMD Dentist- I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS CORRECT AND RELIABLE TO THE BEST OF MY KNOWLEDGE AND BELIEF. Ma. Andrea Fimmela M. Gamulo