Ma. Aira Ng

MA. AIRA T. NG CUSTOMER SERVICE AND SALES SPECIALIST CONTACT EXPERIENCE Insticator Inc. 2019 - Present Sales Development Representative - Create targeted prospects list and penetrate key accounts. Initiate contact with potential customers through email campaign and/or via LinkedIn. Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings or video presentation calls. Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs. Collaborating with sales executives to ensure the company's goals and targets are met. Animo Driveshare / KINTO Share Customer Service Representative aira_ng Laguna, Philippiines SKILLSET 2017 - 2020 Provide real-time customer service and technical support to applicants, drivers and cleaners via email or text. Assist with vehicle reservation requests/issues/app errors. Answers inquiries through email, sms and phone call. Manage outbound call follow ups. Maintain records, resolve requests and tickets through CRM such as Zoho, Zendesk and Slack. MyOutDesk Virtual Professionals Philippines Inside Sales Agent Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Routing qualified opportunities to the appropriate sales executives for further development and closure. Maintain and expand database of prospects (CRM). Team with channel partners to build pipeline and close deals - 2015 - 2019 Organizing Calendar Email Management and Marketing Expert in LinkedIn and Sales Navigator Appointment Setting Outbound Telemarketing Lead Generation Customer Service (Email, Text and Phone support) Excellent in MS Word, MS Excel, MS Outlook, Google Docs, Spreadsheet, Google Hangouts, Google Calendar Long-Term Follow up with Leads Hubspot CRM Basic Account Management The Valenti Group Insurance Services, Inc. Outbound Telemarketer (Lead Generation) 2014 - 2015 EDUCATION Cold calls a list of leads regarding their homeowner’s insurance policy. Deliver prepared script in order to persuade leads to receive an insurance quote via email, fax or direct mail. Meet daily quota and submit accurate daily reports. Help the company Executive assistant to make follow up calls to existing customers with complaints. Capital One Philippines Support Services Center 2001 - 2002 De La Salle Lipa BS Financial Management - Digital Operations, Technical Support Associate Interact with customers to provide and process information in response to inquiries, concerns, and requests about credit card online and mobile banking. Diagnose and resolve technical issues involving retrieving username, password reset, and website availability. Provides answers to clients through identifying problems; researching answers; guiding a client through corrective steps. Discuss the instructions to the customers as clearly as possible. HSBC Electronic Data Processing Inc. Customer Service Associate Determines requirements by working with credit card customers. Answers statement inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Maintains call center database by entering accurate information. Sells credit card enhancement products such as account protection, credit monitoring and identity theft protection plan by recognizing opportunities to up-sell accounts; explaining new features. -