Ma. Aimie Arellano

Maria Aimie Arellano Business Development Representative - Appointment Setter About Me My Contact-- Blk 3, Phase 3, Talisay Balanga City, Bataan @ma.aimiearellano Skills Summary Skilled appointment setter with 2 years of experience and history of successful appointment setting and customer relationship management. 4+ years experience in Customer Service, passionate about providing excellent customer service. Proven track record of achieving and exceeding targets. Possesses excellent communication, problem-solving, and organizational skills. Professional Experience Elder Mitsubishi | Business Development Representative - Appointment Setter February 2022 - January 28, 2024 Key responsibilities: Customer Service Outbound Dialing Payment Collection Appointment Setting Education Background Eastwoods Professional College of Science and Technology Bachelor in Science in Information Technology Year 2012 City of Balanga High School Year- Balanga Elementary School Year- Qualifying leads from marketing campaigns as sales opportunities Contacting potential clients through outbound calls, chat and emails Handling inbound calls and convert those to appointments. Identify client needs and suggest appropriate products/services Properly explain the products and services to prospective customers when making appointments Keep a detailed log of calls, including those which were not answered CRM used : Promax Genpact Bataan | Customer Service Representative December 2017 to January 14, 2022 Key responsibilities: Responding promptly to customers inquiries while maintaining a positive, empathetic and professional attitude. Completing forms/requests, collecting and processing payments over the phone. Professional Experience Earthlinks Telecommunications | Sales/branch Representative January 2017 to June 2017 Key responsibilities: Receive, distribute and maintain adequate quantities of stocks at all times. Compile reports of expenditure, and monthly stock reports. Selling products and achieve target sales. Recommends changes in product. ACE BPO | Appointment Setter August 2017 to December 2017 Key responsibilities: Call potential leads by following call list provided. Fully verify the clients and properly educate them about the company. Set appointments and transfer them to our sales representative. Character References Sergio Alcoser | Business Development Manager, Elder Mitsubishi -- Joana Marie V. Bautista | Customer Support Manager, Outdoorsy - Lara Geronimo | Appointment Setter, Auto Center Sales and Service - I hereby certify that the above information is true and correct to the best of my knowledge and belief. Ma. Aimie D. Arellano