Ma Agnes Mejias

Ma. Agnes Mejias Scarborough, ON • - • n esh.m al co@y aho o. com • linkedin.com/in/agnesmejias Experienced professional with a diverse background spanning over a decade in administrative and human resources roles within multinational corporations. Proficient in providing comprehensive support across various functions, including medical operations, HR advisory, and office administration. Skilled in managing complex calendars, travel logistics, and expense claims while ensuring adherence to company policies and procedures. Proven ability to collaborate effectively with internal stakeholders and external partners to facilitate seamless operations. Adept at handling confidential information with discretion and maintaining data integrity. Known for delivering exceptional service and driving process improvements to enhance organizational efficiency. WORK EXPERIENCE Joe Fresh (Loblaws) • Toronto, ON • 09/2024 - till date Fashion Retailer Sales Associate • Provide exceptional Customer service by greeting and creating a welcoming environment. Assist in locating products and provide product information. Address inquiries and resolve complaints professionally and courteously, ensuring customer satisfaction. • Ensure the precise and effective processing of payments via digital, card, and cash methods. Keep up with sales, discounts, and new products so that I can give clients current, relevant details that will improve their shopping experience. • Store merchandising and maintenance; Restock shelves and ensure products are displayed attractively. Keep the counters, common areas, and changing rooms clean and well-organized. • Assist with opening and closing the store, including setting up displays. Handle returns, exchanges, and refunds as per store policies. Contribute to improving the overall shopping experience for customers. GSK (GlaxoSmithKline) • Dubai, UAE • 04/2016 - 08/2023 Global Biopharma (Contractor under Adecco Middle East) Medical Operations Specialist • Efficiently managed and maintained the Medical Director's calendar, including scheduling appointments, meetings, and travel arrangements. Proactively identify and resolve scheduling conflicts, making adjustments as necessary to accommodate urgent requests and changing priorities. • Facilitated effective communication within the medical department by preparing meeting agendas and taking minutes, promoting collaboration and productivity. • Successfully coordinated all aspects of domestic and international travel for the Country Medical Director, ensuring 100% compliance with corporate travel policies and regulations, minimizing travelrelated issues and disruptions. • Successfully managed and processed 100% of expense claims through SAP Concur, ensuring accurate and timely reimbursement for the medical operations team, enhancing financial transparency and compliance. • Managed all logistical aspects for the first-time visit of SVP Global Head Oncology and lead team members, resulting in a smooth and successful visit that strengthened partnerships and advanced business objectives. • Supported the Medical Affairs team in the successful execution of Advisory Board and Scientific Engagement events from contract preparation with the speakers and third-party vendor to raising of LPO, and payment process. HR Advisor • Reduced HR-related risks through the delivery of comprehensive advisory services, resulting in a more compliant and efficient work environment. • Prepared a range of essential documents, including employment contracts, confirmation letters, and reference letters, ensuring accuracy, compliance, and alignment with organizational standards. • Organized and managed to complete missing documents of employee's data with confidentiality. • Managed salary adjustment, on-boarding, transfers, and other processes on the Workday system, resulting in timely and accurate updates for 500+ employees, contributing to high employee satisfaction and retention. Receptionist and Administrative Assistant • Skilfully monitored and directed calls on a busy multi-line phone system, promptly reporting any suspicious activity, ensuring 100% security and confidentiality of communications, maintaining trust and integrity with clients and stakeholders. • Ensured 100% compliance with security standards by effectively greeting, assisting, and directing visitors, contributing to a safe and secure work environment. • Efficiently coordinated office communications for a 100+ employee organization, ensuring seamless information dissemination and fostering a cohesive work environment. • Managed mailing group distribution lists for GULF countries and the Regional UAE office, ensuring 100% quarterly review completion, resulting in improved communication efficiency and employee engagement. • Collaborated with team to enforce safety protocols, leading to zero COVID-19 cases in the office and contributing to the company's EHS objectives. • Expertly organized long-term accommodation, flight bookings, and visa applications for employees, ensuring seamless transitions and minimizing disruptions to business operations. • Processed 100+ requests for office access cards, business cards, and parking access cards, ensuring seamless access for all employees and boosting productivity. • Oversaw the booking and cancelation of meeting rooms, maintaining an organized 'meeting room log system' to facilitate efficient utilization of resources. • Demonstrated financial acumen by creating purchase requisition requests for procurement and payment processing, managing corporate card payments, insurance premiums, HR expenses, and other administrative payments. • Ensured timely payment of monthly electricity bills and office space chiller bills, maintaining compliance with building management policies and procedures. • Facilitated the renewal of vendor/supplier agreement contracts in alignment with procurement and compliance standards, contributing to the efficient management of vendor relationships. • Streamlined office operations by coordinating the ordering of office supplies, including stationery, pantry supplies, photocopy, and printer accessories, optimizing inventory management and costeffectiveness. • Proactively coordinated the repair and maintenance of office equipment and facilities, ensuring the safety and convenience of all employees. • Handled the receipt, sorting, and dispatch of daily mail, deliveries, and couriers, utilizing the GSK log-in account to prepare Aramex shipments for pickup and dispatch daily. • Provided administrative support to the Human Resource department, facilitating the quarterly payment process of GSK Gulf Employee's Health Insurance, relocation of employees in liaison with mobility vendors, and ensuring timely processing of payroll to avoid service disruptions and delays. Tender Specialist • Demonstrated attention to detail and efficiency in raising orders received from markets within the GCC (Gulf Cooperation Council) and Near East regions, ensuring timely processing and accurate documentation. • Maintained and updated the Order log, Tender database, and EMTs (Enterprise my Tender System), utilizing the SAP- based GSK internal Tender Management System to facilitate smooth and organized tender processes. • Prepared tender offer letters to customers and distributors in strict accordance with instructions, meticulously verifying all details for correctness and accuracy to uphold the company's professional standards and enhance customer satisfaction. Marketing Coordinator • Arranged business travel logistics for Marketing Director and Business Unit Directors. • Administrative support to the Marketing Department in submission of expense claims and events management. Veeam Software • Dubai, UAE • 03/2016 - 04/2016 Information Technology (Temporary for one month) Office Administrator-Receptionist Shell • Dubai, UAE • 04/2014 - 06/2015 Oil & Gas (Contractor under Brunel UAE) Territory Leadership Team Coordinator Network Productions LLC • Dubai, UAE 11/2009 - 04/2013 Advertising Admin cum Production Assistant Miles Contracting LLC • Dubai, UAE • 01/2008 - 11/2009 Construction Secretary cum Receptionist EDUCATION Diploma in Accounting Seneca Polytechnic • Toronto, ON • 09/2023-04/2025 In progress Bachelor’s in business administration, Major in Management University of the East • Philippines • 06/2001-03/2005 SKILLS Accounting, Bill Payment, Budget Planning, Business Management, CANTAX, Calendar Management, Communication Skills, Computer Literacy, Construction Management, Coordination, Dependability, Email Management, Food Safety, Hard Working, Highly Trainable, Managing Multiple Priorities, Marketing, Microsoft Office Suites, Microsoft Teams, Monthly Reporting, MS Outlook, Office Equipment, Organizational Skills, Performance Appraisal, Positive Thinking, Point of Sales (POS) system, Purchase Order, Quarterly Reviews, SAGE50, SAGE300, SAP Concur, SAP ERP, SAP Fiori, Service Now, Workday