Ma Adelaida Calinao

Ma. Adelaida Calinao 100 General Luna St, Tuktukan, Taguig City, Philippines, 1637 - (-- EXPERIENCE SKILLS Excellent Customer Quri.com ​— ​Data Quality Specialist ● Full-time home-based job. My job was to ensure that each data is ● Data Entry ● Quality Analyst ● Email and Chat Service JUNE 2016 - JUNE 2017 properly checked and of best quality prior to submitting to clients. Answering survey questions based on the photos provided. Using SLACK for communication with the team. Support ● (Writing and Interglobe Technologies Inc ​— ​Product Specialist MARCH 2010 - JUNE 2016 I was part of United Airline Account, taking incoming calls, providing Customer Service, booking reservation, changing tickets, processing Speaking) ● Internet Research ● Expert in Google Products, MS Office refunds. I also handled UA Cargo account, taking incoming calls, Products, and Social providing customer service to every call, making cargo and pet bookings within the US and some countries. Advance English Media Platform ● Administrative Aegis People Support ​— ​Travel Process Associate FEBRUARY 2009 - FEBRUARY 2010 LANGUAGES I have handled Expedia.com account, working on schedule changes, accepting a change if minimal, contacting airlines for reaccommodation if there is a drastic change, contacting customers via phone and email. ACS Advanced Contact Solutions Inc​ — ​Customer Service Rep AUGUST 2005 - JANUARY 2009 It was US Airways account. Processing passenger flight reservations, including booking, changes, processing refunds. I was also part of a team helping out with baggage call queues and escalation calls. EDUCATION FAIth (First Asia Institute of Technology and Humanities) Tanauan, Batangas — ​BS Secondary Education (Undergraduate) JUNE 2003 - APRIL 2005 Saint Joseph College, ​Rosario, Batangas — ​Secondary Level JUNE 1999 - APRIL 2003 English & Filipino