M.X. Yulianita Keraf

Jakarta, February 2024 CURRICULUM V ITAE Personal Details Name : Maria Xaveria Yulianita Current Address : Kayumanis I lama Gg N/14 – Jakarta 13140 Phone :- E-mail : - Place/Date of Birth : Jakarta, July 13, 1974 Gender : Female Marital Status : Single Religion : Catholic Educational Background School Year Place College / University : University of Indonesia (UI), Faculty of Letters, 1996 English Department Working Experiences Company Posisition 1. Visa Admin PT. DASI Consulting Job Description  Year Help to complete online visa application form and help to find other information regarding the visa rules - WFH 27 March 2023 – Present PAGE 1 OF 4 2. Staff Documents & Visa Admin PT. DASI Consulting      3. Staff Documents PT. Carlson Wagonlit Travel     4. Call Center Supervisor PT. VFS Services Indonesia – Australia VISA Application Center          Informing clients about requirement for applying visas to another country and inquiries for Indonesian passport through email and phone Arrange for picking the document from clients to be submitted to certain Embassy for applying the visa (documents checking, appointment, informing about document availability, prepare cash advance etc) Follow up the process until finish Arranging for delivery the documents (passport) to clients Arranging the work schedule for operational staff (field staff) Informing clients about requirement for applying visas to another country and inquiries for Indonesian passport through email and phone Arrange for picking the document from clients to be submitted to certain Embassy for applying the visa (documents checking, appointment, informing about document availability, prepare cash advance etc) Follow up the process until finish Arrange for delivering the documents (passport) to clients Arrange the paper work for the payment. Arranging the work for messenger Supervise the call center team from the technical matter, like the way to communicate to applicant (or customers), the specific jargon that always used, either in verbal or in written. Correcting the grammar before the team send replied email. Follow up with the applicants regarding the application if necessary. Handle the adminstration job for the divison. Brief the team every week for the any updated information from Embassy or office related matter. Making daily, weekly report to be reported to the Manager and Regional Refreshing the “English” for call center team by giving them test ocasionally, 15 April 2019 – 30 Ausgust 2022 26 Oct 2016 – 28 July 2017 14 April 2014 – October 2026 PAGE 2 OF 4 5. Call Center Officer. PT. VFS Services Indonesia – UK VISA Application Center        6. Secretary to the Technical and Marine Department Bumi Laut, PT (Private Shipping Company) To provide information about the requirement of how to apply visa to United Kingdom. To provide information about the brief Immigration Rules of United Kingdom. To provide any information to the UK Visa Applicant about the status of their application. Updating any additional requirement that required by the British (UK) Embassy to application of applicants, and Inform the applicant about the above matter, so that their application will be become complete. To check and updating the status of application of an applicant. Maintaining incoming and outgoing e-mails about inquiry how to apply a UK Visa and others.  Maintaining the correspondences between vessels and the company regarding technical matters (technical requisition for spare part, technical defect/damage, circular letter)  Maintaining the correspondences which engage the contractors to follow up the above matters (e.g: follow up the payment if the contractor finish their job and also verify the same with the vessels)  Providing a monthly report of all defect lists from vessel to be followed up by technical staff  Monitoring all the report and paper works before / during / after the vessel’s dry dock (repair) (eg: quotation, confirmation job done)  Monitoring monthly reports from all vessels.  Maintaining administration tasks for the technical / marine staff who are assigned out of country (expenses, ticket, driver, accommodation, hotel, etc)  Making report when during the staff do the routine inspection on board the vessel (based on their messages)  Reporting travel expenses for technical / marine staff who go on board the vessel for general inspection and / or repair.  Monitoring all the incoming and outgoing correspondences related to the technical / marine department.  Maintaining petty cash for the tech / marine dept.  Arranging / Maintaining office equipment for the tech /marine dept  Reporting the monthly expenses of all the expatriate staff in tech / marine dept.  Taking Minutes of Meeting.  Maintaining the filing system. Jan 2008 – April 2014 June 03 – 9 Jan 08 PAGE 3 OF 4 7. Administrati ve officer to Product Planning Inventory Control Mowilex, CV (Paint Manufacturer)     8. Secretary To General Sales Manager and Sales Department Mowilex, CV (Paint Manufacturer)          Creating a report analysis for production division to meet the supply demand in time and at minimal inventory cost Handling and monitoring requisition and production of special color and the follow up - Providing and distributing products’ information and promotional merchandises Maintaining the filing system. Handling incoming order from customers (both agent and contractors) Collecting and combining monthly financial reports of the branch offices Handling all correspondences from the branch offices, agents, and contractors Distributing promotional merchandises to the branch office, agent and customers Monitoring the availability of the merchandises and request for additional production if necessary (Usually during the end of the year and during promotional time) Providing information on products and related data to the customers (mainly private consumers and contractors) Making monthly report of the sales team (retail & project), based on the sales team’s visit to retail shop or project Receiving, reporting, and recording the customers’ complains and the follow ups by the sales team. Maintaining the filing system. - Courses / Technical Trainings 1. Spanish Course-, Up to Level 5 2. TOEFL prediction course 1999 at ELTI – Certified (Score : 550) 3. French Course at CCF - Entry Level 4. Teacher Training Course (TTC) at ILP - First Level - Certified Skills Description 1. MS Office : MS Word, MS Excel, Power Point 2. Spoken and Written English 3. Call Center & Customer Service Job 4. Secretarial Job Hobbies and Lissure Activivities Description PAGE 4 OF 4 1. Watching movie 2. Reading Novel 3. Shopping I hope that my above details meet the requirement. Faithfully yours, Yulianita -) PAGE 5 OF 4