EUROPEAN
CURRICULUM VITAE
FORMAT
PERSONAL INFORMATION
Name
Address
Telephone
Fax
E-mail
Nationality
Date of birth
MARTA SIMEONOVA VOEVA
14 A SVILENITSA STR. 1463 SOFIA, BULGARIA
--Bulgarian-
WORK EXPERIENCE
• Dates (from – to)
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Main activities and responsibilities
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Name and address of employer
• Type of business or sector
• Occupation or position held
• Name and address of employer
• Type of business or sector
• Occupation or position held
Page 1 - Curriculum vitae of
[ SURNAME, other name(s) ]
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“Off Media” JSC 15 Vitosha blvd , 1000 Sofia, Bulgaria; offnews.bg (Feb. 2013 – June 2014)
Online media
Content writer/Reporter/Journalist/ Press release writer;
Covering cultural and social events by writing articles, interviews, setting up meetings.
“Bakehouse BM” Ltd. 119 Knqz Al. Dondukov blvd , 1000 Sofia, Bulgaria (October 2014)
Bakery
Sales Consultant
“Axon- Bulgaria” Ltd. 14 A Georgi Karaslavov str. 1000 Sofia, Bulgaria (November – December
2014)
Lingerie store
Sales Consultant
“60K” Ltd. 264 Botevgradsko shose blvd, 1000 Sofia, Bulgaria (March 2015 – May 2018)
Outsource call center services (for Sky UK Limited)
Customer support adviser/ technical specialist ; Complaints champion; Executive manager
assistant;
For more information go to
www.uchebnika.com
• Main activities and responsibilities
As a customer support adviser/technical specialist the main activities and responsibilities are to
take calls from customers and assist them with issues concerning the company’s products and
services. As a complaints champion the main activities and responsibilities are to evaluate if our
customer support agents/ technical specialists have captured our customer’s complaints correctly
and assisted them till a full resolution of the above mentioned – creating reports and collecting
data to send to higher management for analysis. In the position of an executive manager assistant
the main activities and responsibilities are to gather and prepare the team statistics into an excel
file so we can monitor weekly agent behaviors – based on those statistics we have weekly
coaching sessions with the advisers to help them improve their day to day work. Also listening to
calls of advisers based on customer support survey results to pin point weak spots and discuss
them with the adviser – create a personal development plan and work towards improvement. In
the responsibilities I also prepared the sixth month evaluation of the new agents to send to our
Operations manager and discuss if the adviser is to receive permanent employment at the
company. As well preparing paperwork and plans for different activities for the project and various
meetings to brainstorm for ideas to improve our office environment.
EDUCATION AND TRAINING
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
• Dates (from – to)
• Name and type of organisation
providing education and training
• Principal subjects/occupational
skills covered
High school ( 2010 -2014)
Graduated Language High School “William Gladstone”, Sofia, Bulgaria (2010 -2014)
Intensive study of French and Spanish language study, literature and history;
University (2014 - 2015)
Sofia University “St. Kliment Ohridski”
Cultural studies
University (2017 - present)
New Bulgarian University
Cinema and Television
PERSONAL SKILLS
AND COMPETENCES
Acquired in the course of life and career
but not necessarily covered by formal
certificates and diplomas.
MOTHER TONGUE
BULGARIAN
OTHER LANGUAGES
• Reading skills
• Writing skills
• Verbal skills
• Reading skills
• Writing skills
Page 2 - Curriculum vitae of
[ SURNAME, other name(s) ]
ENGLISH
EXCELLENT
EXCELLENT
EXCELLENT
FRENCH
EXCELLENT
EXCELLENT
For more information go to
www.uchebnika.com
• Verbal skills
GOOD
SOCIAL SKILLS
AND COMPETENCES
Living and working with other people, in
multicultural environments, in positions
where communication is important and
situations where teamwork is essential
(for example culture and sports), etc.
ORGANISATIONAL SKILLS
AND COMPETENCES
Coordination and administration of
people, projects and budgets; at work, in
voluntary work (for example culture and
sports) and at home, etc.
GOOD COMMUNICATION SKILLS AND DIPLOMACY DUE TO JOURNALIST AND SALES CONSULTANT WORK.
GOOD TEAM WORK ABILITY, VERY EASY GOING AND EASY TO WORK WITH. GOOD WORK ETHICS AND
WORK DISCIPLINE.
Ability to plan, coordinate and control when working on targets. Good time management and
very strict on schedule. Solving tasks within the prescribed time limits and standards of quality
performance .Keen to learn new facts and activities.
Very good discipline, also due to regular sports trainings for over 7 years (Gymnastics and
swimming).
TECHNICAL SKILLS
AND COMPETENCES
With computers, specific kinds of
equipment, machinery, etc.
ARTISTIC SKILLS
AND COMPETENCES
Music, writing, design, etc.
OTHER SKILLS
AND COMPETENCES
Windows, MS Office, learning with ease to work with customized software.
I WAS GOING TO PIANO LESSONS FOR OVER 7 YEARS AND CONTINUED PLAYING AFTER THAT – I ALSO
HAVE BASIC KNOWLEDGE OF GUITAR AND CAN READ/ WRITE SHEET MUSIC. I HAVE BEEN WRITING SHORT
STORIES AND POETRY FOR QUITE A FEW YEARS NOW AND PUBLISH THEM IN A BLOG. I HAVE GREAT
INTEREST IN PHOTOGRAPHY AND THAT IS QUITE CLOSELY RELATED TO MY MAJOR AT UNIVERSITY - I
CAN ALSO WORK WITH SONY VEGAS TO EDIT VIDEO.
SENSE OF HUMOR;
COOKING SKILLS;
Competences not mentioned above.
DRIVING LICENCE(S)
No
ADDITIONAL INFORMATION
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ANNEXES
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Page 3 - Curriculum vitae of
[ SURNAME, other name(s) ]
For more information go to
www.uchebnika.com
