M Hemavathi

M.Hemavathi 7+ Experience in Virtual Assistance & Customer Support in International Process Phone : (- Email:-the original attachment OBJECTIVE A challenging position in Virtual Assistance/Customer Support requiring a top-performing leader with excellent presentation skills, a strong customer focus, and a consultative approach to business development. Virtual Assistant Rideon Technologies Feb 2015 – Oct 2017 With a variety of expertise, virtual assistants can handle almost any administrative project. Dynamically came up with out-of-the-box solutions for troubleshooting customer needs. Key responsibilities Schedule meetings and manage daily calendar Answer calls, return emails, and similar tasks Type documents, mail letters, and take notes Book travel accommodations and car rentals Make business purchases and deal with vendors Build teams and recruit other virtual assistants Collection & Marketing Lead Nov 2013 to Dec 2014 Clifton Exports (Coimbatore) Contributions: Call Monitoring which include accuracy of data submissions and timely completion of targets on a daily/ weekly basis. Proactively escalate trends and behaviors that require immediate leadership attention and action via emails. Actively participate in projects and analysis providing valuable insights that can bring about process improvements and revenue generation. Periodically analyze monitoring trends /data and present leadership with reports through presentations Responsibilities: Online chat and e-mail support to the customers using the security products of various brands on their computers Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department Training the new employees in the Marketing division  Exceptionally strong communication and presentation skills SALES LEAD KUED India (Chennai) June 2007 to Jan 2011 Accountable for customer inquiries for billing and support. Worked with developers and project managers on new developments; helped customers with financing options. Followed up with clients using multiple communication channels – phone and Internet. Contributions: Leveraged negotiation skills to improve sales revenues and improve closing ratio. Generated increase in revenues, doubling online sales from 2007 to 2008. Professional Achievements: Has achieved the efficiency 100% regularly Has got many App mails from clients Will schedule for team meeting for future updates Has awarded for EMPLOYEE OF THE MONTH AWARD twice during 2009 and 2010 Why should I be selected: Maintain punctuality in professional life Vast knowledge in this sector Can execute any task under pressure Capable of learning new things Computer Literacy: Software Applications: MS Word, Excel, PowerPoint, Access Well versed in internet operation Has knowledge on configuring email clients like MS Office, Outlook Express etc Educational Summary: Master of Business Administration (MBA) in HR Management from Bharathiyar University Bachelor of Corporate Secretaryship from Bharathiyar University Personal Details: Date of Birth:11/06/1986 Martial status. :Married Nationality:Indian Sex:Female Declaration I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Chennai(Hemavathi M)