I am Lysander R. Bayona, Duph is my nickname. I have been in the BPO industry since 2004. I worked as a Technical Support Representative, IT Service Desk Support and Content Analyst Moderator. Currently, I do part time job as an online ESL Trainer, teaching business English to Japanese businessmen and professionals. I completed the EF SET Certification with a score of 73/100 C2 proficient.