Lyra Mae Dasalla

LYRA MAE S. DASALLA 🏠P2 B30 L12 Deca Homes Indangan, Davao City ☎- - PERSONAL STATEMENT Experienced in call center industry, Customer Service Representative. Excellent problem solving and communication skills. OBJECTIVE To be able to have a position that can further improve my personality, skills and capabilities thereby contribute a real value to the company. I want a job where I can be creative and work on a team. I truly believe that that the key to job happiness is to find something that you are passionate. EXPERIENCE  FAIR CASH OFFER HOUSTON Lead Generator Houston TX, USA December 2019 – April 2019 Duties:  Make calls to potential home sellers to generate schedule appointments for qualified leads Enter Owner/Property information into Podio Track & KPI’s daily. Relentless follow ups with prospects  NORTHWEST ROOFING Telemarketer/ Appointment Setter Wisconsin, USA March 2018 – October 2018 Duties:  Call Homeowners to set up inspections for free roofs and sidings due to a hail storm.  INSURANCE COMPANY Telemarketer Versatel Philippines January 2017 – May 2017 Duties:  Call Prospects to set appointments for different types of insurance.  AMS SOLUTION Research Analyst   Davao City, Philippines January 2010 - July 2010 Duties: Maintain the company website and manage customer inquiries generated from the website. Implement ways of maintaining relationships with all current and past clients.  OFFSOURCING PHILIPPINES Fashion Consultant / CSR Davao City, Philippines May 2012 – December 2015 Duties:   Provides Customer Service handling all phone calls and manage internal & external customers timely and professionally. Develop and maintain a tracking system on all incoming & outgoing courier items.       Handle customer’s billing inquiries. Check Orders and availability of items. Performs return and exchange of items if possible. Supporting in the processing of expense claims. Ensuring that items are always available. Ensure customer’s satisfaction and provide good customer service before ending the call.  SUTHERLAND GLOBAL SERVICES Customer Service Representative Davao City, Philippines August 2010- March 2012 Duties:        Received calls from clients who order flowers for different occasions. Recommend different products to the customers. Conducting demonstration of products so that clients. Ensure adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary. Presenting detailed information about new products to clients. Meeting the sales targets set by superiors. Promoting particular products. PERSONAL SKILLS ● Ambitious ● Good Listener ● Confident ● Manner ● Confident ● Assertive ● Highly Organized ● Innovative ● Enthusiastic EDUCATION BROKENSHIRE COLLEGE OF DAVAO Undergraduate – Business of Science in Nursing Davao City, Philippines April 2005 PERSONAL DETAILS Age Date of Birth Nationality Marital Status : : : : 33 years of age 27 March 1986 Filipino Single LANGUAGE Bisaya (Dialect) Tagalog (Native Language) English (Fluent) REFERENCES John John Canastra Home Instead- Angeline Bagolor Outbounders Agent-