Lynne Pasaporte Bonifacio

LYNNE BONIFACIO PROFILE Experienced tech support pro with a knack for customer service. Top-notch in email and chat support, delivering killer customer service. Strong problem-solving skills, detailoriented, and all about enhancing user experience. Ready to bring my expertise to a rad team. WORK EXPERIENCE CONTACT - Technical Support Representative/AT&T Teleperformance | September, 2018 - January, 2023 Provided technical support to customers via phone, email, and chat, resolving complex technical issues. - Assisted customers with understanding their bills, Genesis St., Cielito Homes, Caloocan City, PH managing their subscription, canceling services, or exploring promotional offers and discounts. Troubleshooting network connectivity, Wi-Fi or Ethernet EDUCATION Bachelor's degree in Business Administration University of Caloocan City | 2003 connectivity, and network configuration issues. Diagnosed and troubleshoot technical problems, analyzed root causes, and provided solutions in a timely and efficient manner. Actively listened to non-technical users' perspectives, addressing questions and concerns with patience and KEY SKILLS support. Stayed updated with the latest industry trends, product updates, and technical knowledge to provide the best Technical Troubleshooting and Problem Solving possible support to customers. Customer Service Excellence Excellent interpersonal and communication skills Knowledge and familiarity with CRM, Web Senior Associate/Lloyds Bank Concentrix | November 2012 - December 2015 browsers (Chrome, Firefox, Safari), Operating Verify and authenticate callers according to company's systems (Windows and MacOS), virtual rules and regulations. conferencing platforms (Zoom, MSTeams, Google Identify and investigate any unauthorized or meet, Skype, Cisco WebEx) suspicious transactions. Proficiency in using banking software and systems Assist customers in identifying and understanding Exceptional customer relationship management their transactions, providing relevant information and Time Management Detail-oriented approach Ability to work in a fast-paced environment Adaptability and resourcefulness clarification as needed. Handle transaction-related disputes and initiate appropriate resolution processes in compliance with company policies. Utilize banking software and systems to access and Strong ethics and confidentiality awareness navigate transaction records and customer accounts. Highly dependable Provide exceptional customer service, ensuring a Ability to diffuse difficult situations positive and professional experience for customers throughout the transaction resolution process.