Lynne Leovegilda Viñas

LYNNE LEOVEGILDA VIÑAS ADDRESS: 80 Figueroa Street Brgy. San Nicholas, Cebu City PHONE #:- EMAIL ADD:- Summary With 7 years’ experience as a medical authorization specialist, customer service representative and virtual assistant. And with excellent verbal and written communication skills in English. Driven to surpass company goals and an excellent fast learner. Work Experience Virtual Assistant Rocket Station – Makati City October 2021 to Present • Contact all prospective clients or leads assigned to schedule appointments • Answer inquiries of the prospective clients • Update all the required documents for each transaction • Keep an accurate record of all prospective clients to regularly update leads status • Update CRM tool and spreadsheet whenever necessary • Follow up and qualify leads from online inquiries, marketing campaigns and other activities • Performs any other related duties as required or assigned Authorization Specialist Iploy Staffing Solutions – Cebu City January 2019 to September 2021 • Contact doctor offices to obtain clinical documents of patients • Scan clinical documents and complete forms to process authorization with patient’s respective insurance • Follow up insurances/doctors for documents and approval statuses • Update CRM system for every transaction done on patient’s account Authorization/ Intake/ Claims Specialist Wipro – Cebu City January 2018 to January 2019 • Receive inbound calls from patient providers for benefit coverage, authorization statuses and claims inquiries • Update CRM system for every transaction made during the calls • Discuss and resolve claims related calls Customer Service Representative Teleperformance – Cebu City August 2015 to January 2018 • Answers inbound calls from customers regarding problems about their services, including bills and technical issues • Does proactive selling for patient’s tier upgrade Education Caregiving Fil-Canadian Training Center July 2021 to January 2022 Bachelors of Science in Marketing Eastern Visayas State University June 2011 to March 2015 Skills Summary • • • • • • • • • • • • • • Communication skills Customer service Medical Insurances Phone etiquette Email etiquette Organizational skills Sales Time management English Computer skills Microsoft Office Encoding Data Entry Marketing Tools • • • • • • Insurance Portals Brightree (CRM) Purecloud MS Excel Google tools Avaya/ Five9