Experienced professional with over 6 years of expertise in customer
service, teaching, and hospitality. Skilled in customer engagement,
team leadership, and service optimization. Achieved a 20% increase
in customer satisfaction and a 70% boost in retention within 2 years.
Proficient in delivering personalized English lessons resulting in a 30%
enhancement in fluency over 18 months. Utilizes CRM tools like Zoho,
Zendesk, and HubSpot to streamline communication and enhance
service delivery. Analyzes customer feedback to implement strategic
improvements driving increased efficiency and satisfaction. Strong
multilingual communication skills for effective interactions with
diverse clientele. Passionate about fostering a positive and
productive work environment that promotes teamwork and