Lynn Mbugua
Nairobi,-Objective
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Education
Associate Degree | 2001 | association of computer professionals
Major: Information Technology
Degree | Date Earned | School
Certificate of Completion: Ebook Marketing and Distribution
Certificate of Completion: Creating Ebooks for the Kindle
Certificate of Completion: CSS for EPUB
Skills & Abilities
Proofreading in American English
Editing in American English
Writing and Research
Formatting ebooks in Epub and Mobi using Sigil and Caliber
Proficiency
Experience
Online freelancer | From 2012 to date
Article Writing: writing/editing/proofreading articles in various niches including product descriptions, how-to articles and research writing.
EBooks: writing, editing, and proofreading text. Includes formatting e-books (text and graphics) using Sigil, caliber, and CSS for publishing on sites such as Amazon, Smashwords and more.
Ghost-written five (apprx. 10,000 words) non-fiction books for a private client.
Active freelance on OneSpace.com
administrator | homecare fellowship | 2013 to 2015
Handling office petty cash
Preparing and designing organization’s quarterly newsletter and other brochures
In charge of Organization’s Website and Social Media
Maintaining records of visitors and members and updating relevant information
Maintaining and updating spreadsheet records of organization’s income
In charge of the Micro-finance department
Supervising the office assistant and caretakers
In charge of office cleanliness and Facility maintenance
Collecting and Banking checks/cash
Organizing and buying of gifts and cards
Preparing organization’s weekly meetings
Communicating relevant information to members, staff as necessary less
collections officer | barclays bank | 2006 to 2011
Managed customers’ accounts
Fielded telephone calls
Customer Service
Handled customers’ complaints and inquires
Informed customers of overdue payments either face to face or via telephone
Advised customers and negotiating on payments
Educated customers on card usage
Recorded/updating customers account status
Filing and Data entry
Liaised with various departments to enhance greater customer management
