Lynil Garces

LYNIL E. GARCES Urban Deca Homes Condo, Tisa Labangon Cebu City- CITIZENSHIP:FILIPINO AGE:30 BIRTHDATE: JANUARY 3, 1990 GENDER: FEMALE -9MARITAL STATUS: MARRIED CAREER OBJECTIVES: ● Looking to join an organization where 5 years of experience developing and implementing call center policies will be useful to achieving excellent customer service. HIGHLIGHTS OF QUALIFICATION: ● ● ● ● Philippine Regulation Commission Licensed Teacher Graduate in Cebu Normal University Major in General Education Excellent in both oral and written skills. Skilled in customer service work. ● Used to handle escalated calls, billing, technical and customer service Processing adjustments, payment arrangements, activations, phone swap High-developed communication skills Excellent accuracy in typing and order taking -Sensitive listening to understand customers needs and recommend products or solutions ● ● ● ● ● ● ● ● ● Computer Literate With a great sense of patience and passion in handling young children. Can work under pressure and with less supervision. Can handle multi-tasking activities. Flexible and can work with less supervision KNOWLEDGE AND SKILLS: ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Batchleads Property Pipeline Click Up Reiskip Zoho CRM Xero Facebook Pixel Social Media Marketing Email Promotions/Email Marketing Campaigns Data Entry Writing Research Excel Chat/online support Customer service representative Sales through Facebook Messaging -GotoWebinar Click Funnels Active Campaign Shopify Social Media EDUCATIONAL BACKGROUND: MASTER’S DEGREE:- Cebu Technological University-Pinamungajan, Main Campus Corner M.J. Cuenco Avenue and R. Palma St., Cebu City Masters in Education Major in Early Childhood Education 9 units TERTIARY:-, Cebu Normal University Osmeña Blvd. Cebu City,Philippines Bachelor of Elementary Education Major in Elementary Education SECONDARY:-,Don Andres Soriano National High School Lutopan,Toledo City, Philippines ELEMENTARY: -, Gen. P. del Rosario Elementary School Lutopan,Toledo City, PhilippinesSecond Honorable Mention WORK EXPERIENCE: CALL CENTER EXPERIENCE ● Teltik Communications June 2020 - May 2021 ● Promised Land Investments February 2020- March 2021 ● NU Car Rentals May 2019-March 2020 ● UPWORK Shopify Streetwear Official,Renew Era Plus-February 2020-June 2020 ● Online Virtual Assistant (Kidstir) -January-May 2019 ● Convergys-(Sprint Telecom)Sales and Customer Service and got promoted as an Escalation Support Representative-June 2015-February 2018. ● Caesars Hotel (Sales and Customer Service Representative) November 2013-March 2015 ELEMENTARY SCHOOL TEACHER (Substitute Teacher) Department of Education, Toledo Division, General P. del Rosario Elementary School Philippines July 2013-October 2013 ELEMENTARY SCHOOL TEACHER (Preschool Teacher) Cebu Cherish School Pre-Elementary Part-Time Teacher (October 2010-May 2010) ● Prepare Lesson plan. ● Manage students behavior, keeping them safe and develop their utmost potential. ● Plan and execute engaging and hands on activities for preschoolers. ESL Instructor CSN-E LAMP English Communication Specialist (September 2010-June 2013) MTM-OFFLINE TEACHER(Winter Camp) June 2010-September 2010 CHARACTER REFERENCES: Judy R. Cachero Cebu Cherish School (School Principal)-- Ma Kenneth Nengasca DepEd Public School District Supervisor (Former Principal Gen P. del Rosario Elem School)- Mergean A. Lepiten DepEd School Principal (Matab-ang Elementary School)-