Lynette Rogers

 lynette m. rogers 1226 Augusta Ct. Augusta, GA 30901 ·-- I am a highly motivated person with a desire to strive for perfection. I am seeking a position where I can excel and grow within this company. I believe I am able to work in any environment with a passion to make a difference. I’m a fast learner with an attention detail and has the ambition to succeed in life. I assess situations and begin to immediately work on a resolution to solve any problems. Experience 09/2017-Present Customer service representative , teleperformance Answer incoming calls from members regarding their health insurance Providing assistance and high quality healthcare to our members who need assistance Processing change on member’s accounts such as address change, ordering id cards, etc Transferring wrong LOB (line of business) calls to the correct LOB so that members can get their needs met. 07/2017 – 09/2017 receptionist, seymour and associates Answering incoming calls from customers who need to speak to their paralegals regarding their case Clerical duties such as faxing, filing, scanning, etc Signing in consultants for a meeting with a lawyer Scheduling meetings for the lawyer 05/2016-02/2017 data entry clerk , state of new jersey hesaa pull prom notes from a microfilm machine processed bankruptcy documents to cease all collections analyzed reports developed and implemented plans for improvement and effiency. amortize na dtrack balances of status reports through the use of excel. 01/2016-05/2016 caefetria lunch aide , international academy of trenton Helped prepare lunch for the students maintained a clean environment for the students and staff assisted with clean up after all lunch periods 09/2015-01/2016 data entry clerk , apco petroleum inventory control updating the database to all fuel locations heavy incoming telephone calls accounts payable and receivable Education 09/2003-06/2005 High School Diploma, Willingboro High School 03/2017-Present Asscoiates in Business, University of Phoenix Skills Organizing & Prioritizing tasks High quality customer service Some Microsoft office skills Professional phone etiquette Flexible 50 WPM typing speed Verbal and written communication Involved team member Fast pace learner Dependable Activities I have a passion to help others in any way I can. I enjoy spending time with my family and children as well as alone time to regroup any thoughts. I enjoy reading and writing at times that I have the time. I am a good person with a good heart. Customer service is my biggest accomplishment in my career.