LYNETH JOY AROCHA
BOOKKEEPING VA/CUSTOMER SUPPORT
SUMMARY
--Purok Ilang Ilang A Poblacion
Uno,Real Quezon Philippines
4335
Experienced Sales Associate with a customer-centric
approach, adept at delivering outstanding service,
fostering brand loyalty, and achieving sales targets.
Skilled in closing deals, implementing effective visual
merchandising strategies, and certified in XERO.
WORK EXPERIENCE
Sales Representative – 05/2014 to 01/2019
Real Connect Call Center Inc., Quezon Province
Conducted pre-qualification assessments for prospective students
SKILLS
interested in studying, facilitating connections with live representatives
for further information and providing guidance on suitable schools
Data Entry
CRM Tools
MS Office
Canva
Video Editing
Email Management
aligned with their interests.
Sales Associate - 02/2019 - 07/2019
Concentrix, Alabang Muntinlupa City
Creating new account for customer
Upselling new gadgets
Provide clear and concise information about their monthly expenses
Appointment Setting
for new phones
Customer Support Representative - 08/2019- 08/2020
Google Drive
IQOR, Sta Rosa Laguna
Bookkeeping
Answering inquiries of customers regarding their bill
LANGUAGES
Provide available promotion for phone plan and cable
Upselling new product i.e cellphone, tablets and tv program
English
Market Researcher - 09/2020 - 10/2020
Filipino
Dynata Global , Davao City (Homebased)
EDUCATION
Technical Vocational CourseBusinesses Management Major in
Bookkeeping
CERTIFICATION
NC III Bookkeeping Passer
Conduct survey to random participants regarding politics
Sales Associate - 12/2020 - 02-2021
Ava's Flowers, Upwork (Homebased)
Arrange customer orders to some vendors
Customer Support/Receptionist - 03/2021 - 04-2023
Kaizen Synergy Law Firm, UPWORK (Homebased)
setting appointment with sereval clients
XERO Certifitied
Upload documents into a website
Quickbooks Online Proadvisor
Confirm meetings and check live chat/Response to email
