Lyndon Justin Moreno

Lyndon Justin Moreno Email:- Phone:- Address: Blk 69 Lot 80 Deca Homes Subd. Brgy. Cabug Bacolod City, Negros Occidental, 6100 Work Experience Mark Brower Properties | Mesa AZ United States Admin Assistant/Project Manager | Oct.2022 - Dec.2023 With a robust skill set in property management, I excel in seamlessly handling the end-to-end process of tenant acquisition . Efficiently receiving rental applications to meticulously screening applicants based on income credentials and backgrounds, I ensure a thorough evaluation . Proactive communication, involving calling applicants to verify information and sending detailed emails with screening outcomes. I am adept at drafting leases and diligently follow up with applicants throughout the process. Utilizing RENT Manager, I create comprehensive tenant profiles and send personalized welcome letters for approved applications, facilitating a smooth transition for successful move-ins. Tools used: Rent Manager, On-site, Google Keeps, Google Calendar, Lead Simple, Google Sheets, Google Docs, Ring Cental, Slack Concentrix Bacolod | Bacolod City Canva Email/Billing Specialist | Jun .2019 - Jun .2022 Part of the role is to assist those Canva for Education subscribers with their accounts such as refunds, cancellation of subscriptions, user-related issues and anything to do with billing via email. Main role is to screen applicants with their application with Canva for Education subscription . I check their documents to make sure they are qualified. We are the ones approving or denying such application . Tools used : Zendesk, Adobe, Canva, Google Sheets Concentrix Bacolod | Bacolod City Comcast West Billing | Mar.2019 - May.2019 Main role is to provide assistance to Comcast customers with their billing concerns such as providing explanation with their bill if there are disputes, processing refunds, adding Line of Business and escalation of bank charges. Tools used: Avaya, ACSR Convergys Bacolod | Bacolod City Technical Support | Sep.2015 - Mar.2019 My main role is to provide assistance to customers who have problems with their internet, phone and cable. We help them by providing troubleshooting steps over the phone and even do remote access if needed. All services are covered related to internet including their wifi settings such as changing wifi name and password, blocking devices, and email settings such as errors in sending and receiving messages. I assist customers those with channel issues, packages or subscription concerns and cable box errors. Book appointments for technician visits and making follow to customers during those site visits. Tools used: Avaya, Google Calendar, Google Docs, ICOMS, Spectrum Tools Education University of St . Lasalle | Bacolod City Information Technology , Bachelor of Science | Jun .2011 - Apr.2015 SUMMARY An extremely dedicated individual with 7 years of experience in Customer Support industry and 1 year as Virtual Assistant in a Property Management company. I 'm seeking a position that can provide a steady growth and learning opportunities to practice my experiences extensively